“The most amazing customer service!! I visited for the Koodo Black Friday/Cyber Monday deal. I showed up after work 40mins before they closed and there was a bit of a line. I wasn't in a rush so didn't mind waiting. But as they helped customer after customer, it was apparent that their phone communications with head office required to finalize new activations was very delayed due to the heavy call volumes from other dealers. As we reached an hour after their official closing and they were still helping other customers, I got nervous that I might be told 'sorry it's too late and we can't do any more new activiations'. Instead, this amazing team stayed over 2hrs after their store officially closed to make sure everyone (me being the last person) was taken care of. While I felt bad for them staying so late beyond the store's closing, they continued to be super helpful with an amazingly kind and helpful attitude often apologizing for the delay. In the end, it took longer than I would have liked - but I anticipated a wait going in to (any) store during black Friday sales. I was blown away with their patience, friendly attitude and overall customer service. I felt bad for them staying, and they felt bad for me waiting for so long. I got a great bargain on my plan with discounted accessories and couldn't have been happier with their service. 10/10 would come back again. The manager and his staff are awesome, amazing, and some of the most patient and positive people I've come across in retail in an loong time :) Thank you!!“
Electronics Repair
“The most amazing customer service!! I visited for the Koodo Black Friday/Cyber Monday deal. I showed up after work 40mins before they closed and there was a bit of a line. I wasn't in a rush so didn't mind waiting. But as they helped customer after customer, it was apparent that their phone communications with head office required to finalize new activations was very delayed due to the heavy call volumes from other dealers. As we reached an hour after their official closing and they were still helping other customers, I got nervous that I might be told 'sorry it's too late and we can't do any more new activiations'. Instead, this amazing team stayed over 2hrs after their store officially closed to make sure everyone (me being the last person) was taken care of. While I felt bad for them staying so late beyond the store's closing, they continued to be super helpful with an amazingly kind and helpful attitude often apologizing for the delay. In the end, it took longer than I would have liked - but I anticipated a wait going in to (any) store during black Friday sales. I was blown away with their patience, friendly attitude and overall customer service. I felt bad for them staying, and they felt bad for me waiting for so long. I got a great bargain on my plan with discounted accessories and couldn't have been happier with their service. 10/10 would come back again. The manager and his staff are awesome, amazing, and some of the most patient and positive people I've come across in retail in an loong time :) Thank you!!“