Honnestly, exfremely disappoimtong. This location is a poor example of the brand. The customer service at this location is sub standard. Associates are not kmowledgeable of policy, items or how to adequately help customers. I have spent hours trying to return defective power tools and been given differwnt information from several associates on the same issue.
save your money, shop shomewhere else or online.
November 2021
I purchased 7 tubes of LePage 400 construction adhesive 3 months ago and left them in my heated basement still in the bag I purchased them in. Granted they stayed in the basement for those months. Today, I started gluing down my stairs and stair risers. the glue worked beautifully till I got to a tube that was dried out. I did everything I could to loosen the glue including rechecking the punctured hole and squeezing with everything I had to get it to flow. It simply wouldn't budge because it was dried out. As it turned out, 3 of the 7 tubes were dried out to the point where they weren't usable. Without a bill, I immediately proceed to the South Windsor... read full review
April 2021
Your employees are rude. I checked in for a curbside order and after not getting a response after waiting 20 minutes, I called and was very rudely told that she could see my vehicle and I had only been waiting 5 minutes.. I can assure you I can tell time, the way she responded was un called for and is exactly why we will NEVER be back.
Honnestly, exfremely disappoimtong. This location is a poor example of the brand. The customer service at this location is sub standard. Associates are not kmowledgeable of policy, items or how to adequately help customers. I have spent hours trying to return defective power tools and been given differwnt information from several associates on the same issue. save your money, shop shomewhere else or online.
I purchased 7 tubes of LePage 400 construction adhesive 3 months ago and left them in my heated basement still in the bag I purchased them in. Granted they stayed in the basement for those months. Today, I started gluing down my stairs and stair risers. the glue worked beautifully till I got to a tube that was dried out. I did everything I could to loosen the glue including rechecking the punctured hole and squeezing with everything I had to get it to flow. It simply wouldn't budge because it was dried out. As it turned out, 3 of the 7 tubes were dried out to the point where they weren't usable. Without a bill, I immediately proceed to the South Windsor... read full review
Your employees are rude. I checked in for a curbside order and after not getting a response after waiting 20 minutes, I called and was very rudely told that she could see my vehicle and I had only been waiting 5 minutes.. I can assure you I can tell time, the way she responded was un called for and is exactly why we will NEVER be back.