I have been dealing with this store for the last 30 plus years and have been very happy with the help looking after my eye care needs. I have been dealing mainly with Don over the years and I got to say he really knows his job well and has great people skills I will miss him when he retires again.
November 2024
We brought my elderly mother (who has dementia) to select new glasses (having lost her previous pair). Working with a customer who has advanced dementia can be challenging, particularly given decision-making, patience, and memory (very limited ability to recall which pairs had been tried & whether she liked a pair) are compromised. We couldn’t have been more pleased with the exceptional service, kindliness, attentiveness we received from Jillian. Having enjoyed their previous experience with Pearle in Calgary, my dad felt strongly that we should travel to the nearest Pearle Vision in Welland (they now reside in St. Catharines). So very glad we did!! A 1000 thank... read full review
July 2024
I had a bad experience with a certain employee. I made poor google review and the manager had called me to resolve the issue. It’s not often that you actually get a manager who cares so much about making things right!
I have been dealing with this store for the last 30 plus years and have been very happy with the help looking after my eye care needs. I have been dealing mainly with Don over the years and I got to say he really knows his job well and has great people skills I will miss him when he retires again.
We brought my elderly mother (who has dementia) to select new glasses (having lost her previous pair). Working with a customer who has advanced dementia can be challenging, particularly given decision-making, patience, and memory (very limited ability to recall which pairs had been tried & whether she liked a pair) are compromised. We couldn’t have been more pleased with the exceptional service, kindliness, attentiveness we received from Jillian. Having enjoyed their previous experience with Pearle in Calgary, my dad felt strongly that we should travel to the nearest Pearle Vision in Welland (they now reside in St. Catharines). So very glad we did!! A 1000 thank... read full review
I had a bad experience with a certain employee. I made poor google review and the manager had called me to resolve the issue. It’s not often that you actually get a manager who cares so much about making things right!