About Home Instead

Home Instead of Kitchener-Waterloo, ON offers in-home care services to the surrounding areas. Their staff provides a variety of services, including personal care, home helper services, Alzheimer's and dementia care, running errands, transportation, and companionship. The organization is known for its personalized approach, focusing on recruiting, training, and supporting compassionate caregivers. Clients can expect a high-quality home care experience, with caregivers being gentle, firm, and enthusiastic. Many reviews highlight the professionalism and friendliness of the team, as well as their dedication to customer service. Caregivers like Cheryl, Aliza, and Chivon have been praised for their flexibility, kindness, and ability to meet individual needs. The organization has helped families during difficult times, providing support for activities such as swimming and physiotherapy, and offering companionship that keeps loved ones active and social. Overall, Home Instead is a trustworthy and caring organization committed to helping individuals and their families.

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Reviews for Home Instead

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  • Oct 2025

    We had two amazing Caregivers . I can't speak highly enough of Ella and Sandeep they went out of their way to accommodate us
    My husband is now going into Long Term Care so Home Instead is zno longer required.
    Thank you to all involved with us

  • Oct 2025

    Our home has greatly enjoyed Rebecca’s presentations on various topics throughout the last few months, and we look forward to having her back again and again. She has so much important knowledge to share and the residents are always quite happy with the presentations.

  • Jul 2025

    In the past few years, we have had many support workers come into our home to help us, and I have to say that, by far, Yetunde has been the best person who could have been sent to care for my husband. He is very difficult to engage as he deals with his dementia, but she has brought him to the point where he actively engages with her whenever she comes and misses her when she is gone. Her care along with her beautiful smile make her a wonderful addition to our care team. The understanding she shows both of us is fabulous. Thank you!

Hours

Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours

Location

570 University Ave E #5, Waterloo

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