I only had a short interaction with the staff, but the customer service was extremely nice and I left feeling really happy. He identified and fixed my laptop's issue in less than 3 minutes. We had a short casual chat and he charged me nothing. The prices of laptops and other products in the store seems very affordable and I will definitely suggest my friends as well as returning myself again. 5 star reviews.
August 2024
The customer service was excellent. Kia has the kind of calm, kind, and detail oriented personality you want when you're stressed out over a tech issue. I brought my Lenovo laptop in because it kept shutting down. I picked it up less than 24 hours later and was told if anything happened, to bring it back again. It crashed again later that night with the same problem. This time, Kia kept it for a week to run more extensive diagnostics and did not charge me additional fees. He even offered me a loaner laptop (which I luckily didn't need). I am so impressed by his professionalism and transparency. At every stage he explained what testing he would be doing and explained... read full review
July 2024
If you need to get your computer fixed, this is the place to go. Prices are very reasonable, and Kia knows what he's doing. After fixing my computer he personally came to my house to drop it off, since I live a little far from the shop, and gave a 3 month warranty if I was still having issues. If I could give more than 5 stars I would!
I only had a short interaction with the staff, but the customer service was extremely nice and I left feeling really happy. He identified and fixed my laptop's issue in less than 3 minutes. We had a short casual chat and he charged me nothing. The prices of laptops and other products in the store seems very affordable and I will definitely suggest my friends as well as returning myself again. 5 star reviews.
The customer service was excellent. Kia has the kind of calm, kind, and detail oriented personality you want when you're stressed out over a tech issue. I brought my Lenovo laptop in because it kept shutting down. I picked it up less than 24 hours later and was told if anything happened, to bring it back again. It crashed again later that night with the same problem. This time, Kia kept it for a week to run more extensive diagnostics and did not charge me additional fees. He even offered me a loaner laptop (which I luckily didn't need). I am so impressed by his professionalism and transparency. At every stage he explained what testing he would be doing and explained... read full review
If you need to get your computer fixed, this is the place to go. Prices are very reasonable, and Kia knows what he's doing. After fixing my computer he personally came to my house to drop it off, since I live a little far from the shop, and gave a 3 month warranty if I was still having issues. If I could give more than 5 stars I would!