About PetSmart

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store has a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Reviewers praise the friendly and helpful staff, who assist customers with their pet-related questions and needs. Many customers trust this location to look after their pets, noting that staff are always kind and ensure animals have all required shots. The pet grooming service is highly rated, with a reviewer mentioning the great job done on their doodle, along with reasonable prices compared to other area services. The store also features a good collection of pet food, and customers often pick up pet supplies like cat food or order pet items through Uber Eats. Additionally, the store offers a pet hotel and services for cats, guinea pigs, birds, and aquarium fish, making it a busy and well-rounded destination for pet owners. However, one reviewer did mention an issue with pet waste on the floor, which could potentially affect the shopping experience.

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Reviews for PetSmart

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Jan 2026
Recently my experience at PetSmart Eglinton was not as great as usual. I wanted to make a return and was a few days late on their 60 day return policy. No exception was made despite the holiday closures.

Generally helpful and friendly staff. They greeted my dog with open arms and helped with my harness selection. The male trainer also spent time discussing my rescue dog situation. He was kind and offered me guidance. It was much appreciated.
Dec 2025
I booked my puppy here for her grooming for the first time as I usually go to another place. I was very iffy after hearing horror stories about Petsmart’s grooming. However, I booked with Chelsie and from the time I walked in with my puppy and saw how she was treating the dogs she was currently grooming, I knew my puppy was in good hands. She’s so sweet and gentle with the dogs and was so welcoming to my puppy. I was very satisfied with how she groomed my puppy and I definitely will be going back to her! If you go to this location for your grooming I definitely recommend her.
Sep 2025
Took a while to receive assistance, and was met with some less-than-courteous, entitled customers - however, that's a reflection of the area, not the business. When I did receive some help finding a product, the staff member was polite, efficient, and even had to go to the back to find it, but find it they did.
So, maybe came at an unlucky time close to lunch, or maybe I lucked out by finding the right employee. Either way, I wouldn't hold it terribly against and would still return and recommend.