PetSmart

PetSmart is a well-known pet supply and services retailer, offering a wide range of products for various animals such as dogs, cats, birds, fish, amphibians, reptiles, and small animals. The store provides a user-friendly online shopping experience with the option of picking up orders in-store within two hours. Selected locations offer additional services including dog training, grooming, boarding, PetSmart Doggie Day Camp, and adoption. One customer had a frustrating experience with a stolen delivery order, but commended the store's staff for their exceptional support in handling the situation. The manager, in particular, was praised for her helpfulness and empathy in making the process as smooth as possible. The customer expressed gratitude and confirmed their intention to continue shopping at this PetSmart location. Another customer appreciated the store's cleanliness and friendly staff, who helped locate difficult-to-find items like earthworms. These were used to enrich the customer's garden soil, potentially saving the earthworms' lives. Overall, PetSmart employees are recognized for their knowledgeable and helpful demeanor, making the shopping experience enjoyable and informative. The staff's assistance with heavier items was specifically highlighted, as was their willingness to share advice and expertise.