Kawaii Spa

May 2023

Only two stars from me . Dirty Rooms and Terrible Service . I gave her 100 $ and she did Nothing ! And I’m a Tall Slim White Guy !! Imagine what those Asian women would Do to an Ugly men ?? Never going there gain ! . Small Dirty rooms with no Air conditioning ! This place should be Closed down By the Health Department ASAP ! Bad

Jan 2023

Dear All,I have been to a few spas in Toronto, NY, and elsewhere but never have I been treated in such a bad manner as today at Kawaii Spa.This was my third time to the spa and the first time were good. However, today I had a 2nd massage with Linda who works on Wednesday's who I found to be extremely deceptive, dishonest, manipulative, and harmful to any client/visitor. Although during an initial appointment she was nice just to get a repeat client, today she was verbally abusive and demeaning towards me, calling me fat where other massage woman have enjoyed my company and were inviting and cordial to my body who is muscular as well, where I am a very nice guy and tip extremely well everywhere. She left our scheduled appointment in the middle of it since another client that I overheard her negotiating a price with outside of my room door when I could hear them loudly...how unprofessional and vulgur...no class or good business taste. Furthermore, she said she had to run and as a result I would not have to leave a tip where I left her a tip of $100 the last time I was there, but then another girl came and demanded a tip...they were both loud, abusive, and constantly lying about what had occurred, which is certainly not only very bad customer service but demeaning to an individual. I am a highly respected gentleman where no one has ever spoken to me in this matter. As a result, since I have paid with a credit card and did not authorize a tip that they charged my card, I am disputing that charge without having to sue these two ladies at Kawaii Spa them for anguish and malicious behaviour/business practices.Kindly,Michael