About HealthSource Medical
HealthSource Medical is a well-maintained medical office that provides responsive, patient-first, and evidence-based healthcare. The clinic is known for its thorough and professional staff, including Dr. Banting. While some patients have had positive experiences with their doctors, others have had mixed experiences. The front desk has been praised for its friendly and efficient service, but the availability for booking appointments can be challenging. The clinic is described as clean and modern, with receptionists who are friendly and efficient. Dr. Cojocaru is commended for listening to patients' concerns and not rushing appointments. However, some patients have reported difficulties in booking appointments, with long wait times of 4-6 weeks for new issues. This issue may not be limited to Dr. Cojocaru, but could be a broader concern at the clinic or even citywide. Overall, the clinic has received both positive and negative reviews. Patients have expressed gratitude for the care received, particularly during urgent situations, such as a recent case of pneumonia. The evening walk-in service is also noted as a convenient option for same-day visits, although there may be a wait time. While some aspects of the clinic's operations could be improved, the majority of patients have recommended the clinic for its professional and compassionate care.
Success rate for getting a person on the phone is 25%. You usually can't leave a message, and sometimes there are no dates for booking.
Trying to book an appointment for my son and it extremely difficult to even make contact.
Once you have an appointment it's nice
Good and bad. The clinic is clean and modern. Receptionists are friendly and efficient, in my experience. Dr. Cojocaru listens to your concerns and appointments do not feel rushed. However, when booking an appointment online for a new issue, I've never been able to book earlier than 4-6 weeks out. That's simply too long to wait for a medical issue that is could change and possibly worsen in that time. I don't know if this issue is limited to Dr. Cojocaru or whether this goes for all doctors at this clinic (or even citywide, given the shortage of family doctors).
This clinic had an opening for a family doctor so I decided to register with them. My doctor was running behind schedule for my first visit and this was not communicated to me by the people at the front desk at all. They just left me in a room by myself and when I asked them how much longer I would have to wait, they replied in an extremely rude way.
My doctor was very kind and patient with me however, the experience with the front desk people was uncalled for. I also overheard them arguing with another woman when all she needed was to reschedule her appointment.
I’ve noticed other reviewers have also had similar experiences with the front desk staff while...read full review