Came here for a grooming service during their Yappy Hour. PetSmart is one of the only stores in the area that does anal gland expression, but the tech who was there warned us that their method is 100% effective, and I appreciated the honesty and being upfront. They told me that they wouldn't charge me if nothing came out too and they stuck by what they said. Whoever you were - you're a real one!
October 2024
Let me start with Grooming, We love Isabella, she did an amazing job with our BichonPoo, bath and haircut. I highly recommend her. She's very informative when we first take our pup, showed us what kind of blade to use, what kind of style etc.. she took good care of our pup. Doggie Camp- Our pup loves going here. at first she was shy but after that she couldn't wait to go in. I can tell that she 's happy here. The staff are friendly and nice, and give us report when we pick up our pup, how I wish they give us update during the day as well. Hotel- first time we used and our pup. and she was good. I like the fact that they walk them before... read full review
September 2024
Stephanie was a great help when it came to DoorDash messing up my same-day delivery order!
Some how the address the DoorDash driver was given, was not the same address that I entered on the Petsmart website when I ordered my stuff.
After calling DoorDash support, they didn't help much, so I called PetSmart 5 minutes before closing and Stephanie was able to ensure I would get my refund processed. They called me back a few minutes after closing to let me know that the refund has been processed.
To avoid this situation again, I asked Stephanie if she could make sure the next driver that delivers this order has... read full review
Came here for a grooming service during their Yappy Hour. PetSmart is one of the only stores in the area that does anal gland expression, but the tech who was there warned us that their method is 100% effective, and I appreciated the honesty and being upfront. They told me that they wouldn't charge me if nothing came out too and they stuck by what they said. Whoever you were - you're a real one!
Let me start with Grooming, We love Isabella, she did an amazing job with our BichonPoo, bath and haircut. I highly recommend her. She's very informative when we first take our pup, showed us what kind of blade to use, what kind of style etc.. she took good care of our pup.
Doggie Camp- Our pup loves going here. at first she was shy but after that she couldn't wait to go in. I can tell that she 's happy here. The staff are friendly and nice, and give us report when we pick up our pup, how I wish they give us update during the day as well.
Hotel- first time we used and our pup. and she was good. I like the fact that they walk them before... read full review
Stephanie was a great help when it came to DoorDash messing up my same-day delivery order!
Some how the address the DoorDash driver was given, was not the same address that I entered on the Petsmart website when I ordered my stuff.
After calling DoorDash support, they didn't help much, so I called PetSmart 5 minutes before closing and Stephanie was able to ensure I would get my refund processed. They called me back a few minutes after closing to let me know that the refund has been processed.
To avoid this situation again, I asked Stephanie if she could make sure the next driver that delivers this order has... read full review