About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a large pet supply store offering a wide variety of products for pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers can shop online and pick up their purchases at the store within two hours. Some locations offer additional services like dog training, grooming, boarding, and adoption. The store is generally well-organized, and staff members are helpful and friendly. One customer praised the knowledgeable staff who provided excellent service and made their experience enjoyable. The grooming room is comfortable, and staff members like Jessica are good with pets. The store also features a clean environment and a variety of deals, sales, and clearance items. While the store is a good place for pet supplies and cat adoption, some customers noted that the fish quality could be better compared to other stores. Overall, PetSmart is a welcoming place where pet lovers can find many products and helpful advice.
My son was planning to get a hamster today. Lisa at PetSmart was absolutely amazing! She was incredibly helpful, knowledgeable, and took the time to explain everything clearly and patiently. She made sure all my questions were answered and offered thoughtful recommendations that were truly informative and easy to understand. It was clear she genuinely cares about both the customers and the well-being of the pets. Thanks to Lisa, my experience was smooth, stress-free, and enjoyable.
There's a QR code scan in the aquarium section if you needed help. Very technologically advanced and would be beneficial only if someone actually shows up. 9/10 times I have to go to the cash register to personally ask for their assistance since no body shows up after 10 mins wait. Aquarium section is looking sad. Small space for the cat adoption center too :/
Amazing customer service! Christine was so nice and helpful when we went in. She told us to wait a day to maximize the points we would get from the Black Friday offers and we saved more than we thought we could! Super thankful we spoke to her when we were there, she was very knowledgeable!