Bayview Glen Cleaners - Longo's (Richmond Hill) Perc-Free Dry Cleaning & Alterations

May 2022

I specifically requested a European hem (original hem of the jean), which maintains the style of the denim and does not make the denim look as though it has been shortened. This was printed on the receipt. Upon picking them up, this work was not complete in this manner, effectively ruining the look of the jean. A "regular" hem was used. The explanation given for the incorrect work was "we were busy". The bill was adjusted to reflect the cheaper workmanship, which looks cheap and ugly.

May 2022

One week ago I dropped a pair of jean to be hemmed. I specifically requested a European hem (original hem of the jean), which maintains the style of the denim and does not make the denim look as though it has been shortened. This was printed on the receipt. Upon picking them up, this work was not complete in this manner, effectively ruining the look of the jean. The jeans had the store tags on, they cost $300, which is why after paying a premium price, I wanted to invested in this more costly process. A "regular" hem was used. The explanation given for the incorrect work was "we were busy". The bill was adjusted to reflect the cheaper workmanship, which looks cheaper than what was requested. These jeans are effectively ruined. At no point was there any attempt to offer a refund for the incorrect work (I still had to pay for the "regular" hem) let alone to cover the cost of the jeans. I have been using their cleaning and tailoring services for over 12 years (this location at Longo's and on Bayview at High Tech). I will never return or recommend this utterly unprofessional business again. Off now to post a Google Review and on all my social media accounts.