Sound Care Medical and Imaging Centre - PERMANENTLY CLOSED

I used this imaging centre in September after a friend recommended it and because they offered the earliest appointment.The U/S process appeared to go well, but the first res flag was when I was assured the report would be ready in 5-7 days, set my appointment 10 days away and when I returned to the doctor the report has not been sent.Unable to reach them by phone or email that morning, I drove back to their site to follow-up on the report. I was assured they would check on it and update me. I was not updated. I followed up in October and was advised that the report had been sent over to the doctor mid September (the doctor did not update me either).During the report... read full review

Though the actual staff performing the diagnostic tests is great, the phone and front desk staff unfortunately are rather lacking when it comes to customer service. No shortage of arrogance and abrupt service provided here. While sitting here, could not believe the way the customers and especially elderly patients were treated. Almost as if patients should be thankful to get into their clinic. In particular, the gentleman at the front desk lacked courtesy and respect.Oh, and believe it or not, nothing's changed since the height of the pandemic in this clinic. Still required to wear a face mask at all times. My doctor's office, my blood lab, my local hospital... read full review

Usually I have a wonderful experience with this clinic and the sonographer Nara is amazing! I've had her multiple times over the years. Unfortunately the last time I went in for an ultrasound I had a horrible experience with another person? I will request Nara from now on.On another note: I usually get notifications and emails regarding my appointments, but still asked the receptionist to give me a moment to record information she was giving me when they called me. She assured me I would get a notification, but I NEVER DID. I had to call a week prior and was assured again i would receive notification confirmations. BUT I NEVER DID. I had to call AGAIN the morning... read full review