Fresher update: new fish arrives every Tuesday :) Today we bought here our very first fish tank and all the necessary accessories. The consultants were so patient with me and our kids, professionally handling a downpour of our beginner-fish tank-owners questions :) we are grateful. :) thank you, and see you soon: we are coming back soon for more stuff :) update: the staff is really knowledgeable, we had an issue with fish tank, and we have received so much help and advice, our aquarium was saved :) we came back 2 months later and bought a hamster :) and we plan on coming back for more little friends. Grateful.
September 2024
Great selection, and appreciate the ability to order ahead for pickup. Never any issues with the store side of PetSmart. Would happily give 4/5 stars for this side of things.
For the services side, I feel a two star is fair. When the services were rendered, they were normally fine/good. However, two incidents changed our perspective. On the grooming side and the doggy daycare we had issues with our dog being "red flagged" as aggressive. Kimo is a super kind, friendly dog, and if anything is too friendly (not always quick to recognize signals to back off when another dog needs or wants space). We were told he could only return if kept separate... read full review
September 2024
Always friendly, knowledgeable, professional, the grooming salon is good, and clean. The staff is kind and caring towards the dogs. The service is amazing. I recommend Jessica M at the kanata location also. I really recommend the kanata Pet store happy overall with the customers service.
Fresher update: new fish arrives every Tuesday :) Today we bought here our very first fish tank and all the necessary accessories. The consultants were so patient with me and our kids, professionally handling a downpour of our beginner-fish tank-owners questions :) we are grateful. :) thank you, and see you soon: we are coming back soon for more stuff :) update: the staff is really knowledgeable, we had an issue with fish tank, and we have received so much help and advice, our aquarium was saved :) we came back 2 months later and bought a hamster :) and we plan on coming back for more little friends. Grateful.
Great selection, and appreciate the ability to order ahead for pickup. Never any issues with the store side of PetSmart. Would happily give 4/5 stars for this side of things.
For the services side, I feel a two star is fair. When the services were rendered, they were normally fine/good. However, two incidents changed our perspective. On the grooming side and the doggy daycare we had issues with our dog being "red flagged" as aggressive. Kimo is a super kind, friendly dog, and if anything is too friendly (not always quick to recognize signals to back off when another dog needs or wants space). We were told he could only return if kept separate... read full review
Always friendly, knowledgeable, professional, the grooming salon is good, and clean. The staff is kind and caring towards the dogs. The service is amazing. I recommend Jessica M at the kanata location also. I really recommend the kanata Pet store happy overall with the customers service.