Paid for a winter hat Jan 8, 2015, chased it up in March - she offered us a free name badge as compensation for the delay. May - still no hat or name badge so started asking for a refund - contacted her by email, by phone, through her website, even went to her showroom and left a message with her staff.. she never got back to us.Eventually in August I sent a public message on FB, her response was to attack our business and ignore my request for a refund...Its now mid-September, still no hat and no sign of a refund..Terrible customer service - if you have delivery issues, provide a refund!Beware of this company!
July 2016
She skipped town with over $4000 of my non-profits money with no delivery of goods/product. This "business" is worthless and it's owner is a manipulative thief. She is an embarassment to the Ottawa small business community that she was once a part of. NO EXCUSE for stealing the money that others actually worked very hard for.
November 2015
An order was placed on Sept 2, 2015 for $3900 worth of promotional items. Invoice said payment due upon receipt. The money was transferred to her account. I asked for tracking information when I was at her office the next day. She said it takes 24 hours. Fine. I emailed for the info. No response. After 6 emails and 1 to her personal FB page, she said she was having health challenges. I just wanted my tracking info. It is now Nov 2, 2015 and I have NO PRODUCT, NO return emails, no return phone calls. I will be filing a police report for fraud/theft. DO NOT USE THIS COMPANY!
Paid for a winter hat Jan 8, 2015, chased it up in March - she offered us a free name badge as compensation for the delay. May - still no hat or name badge so started asking for a refund - contacted her by email, by phone, through her website, even went to her showroom and left a message with her staff.. she never got back to us.Eventually in August I sent a public message on FB, her response was to attack our business and ignore my request for a refund...Its now mid-September, still no hat and no sign of a refund..Terrible customer service - if you have delivery issues, provide a refund!Beware of this company!
She skipped town with over $4000 of my non-profits money with no delivery of goods/product. This "business" is worthless and it's owner is a manipulative thief. She is an embarassment to the Ottawa small business community that she was once a part of. NO EXCUSE for stealing the money that others actually worked very hard for.
An order was placed on Sept 2, 2015 for $3900 worth of promotional items. Invoice said payment due upon receipt. The money was transferred to her account. I asked for tracking information when I was at her office the next day. She said it takes 24 hours. Fine. I emailed for the info. No response. After 6 emails and 1 to her personal FB page, she said she was having health challenges. I just wanted my tracking info. It is now Nov 2, 2015 and I have NO PRODUCT, NO return emails, no return phone calls. I will be filing a police report for fraud/theft. DO NOT USE THIS COMPANY!