I didn’t have the best experience at this location for tailoring services, however; customer service at browns contacted me and amended the situation so I am editing my review to four stars now for customer service!
September 2020
I sent two feather and one alpaca duvet here for a cleaning. I got the two feather duvets back with an explanation that the alpaca duvet had been damaged beyond use and I would be compensated. I thought I’d be in a real fight to get anything close to the value of the duvet ($800) as compensation. However, within 2 days of submitting the receipt for the duvet, they called and offered me the maximum outlined in the fair compensation guide for fabrics, an honest explanation of what happened and a sincere apology. Excellent customer service - will definitely continue to go to Browns.
October 2019
Always friendly service and they do a great job. Prices are maybe a little high, but they have parking on Bronson (rare) and their hours are great for drop-off / pick-up before and after work.
I didn’t have the best experience at this location for tailoring services, however; customer service at browns contacted me and amended the situation so I am editing my review to four stars now for customer service!
I sent two feather and one alpaca duvet here for a cleaning. I got the two feather duvets back with an explanation that the alpaca duvet had been damaged beyond use and I would be compensated. I thought I’d be in a real fight to get anything close to the value of the duvet ($800) as compensation. However, within 2 days of submitting the receipt for the duvet, they called and offered me the maximum outlined in the fair compensation guide for fabrics, an honest explanation of what happened and a sincere apology. Excellent customer service - will definitely continue to go to Browns.
Always friendly service and they do a great job. Prices are maybe a little high, but they have parking on Bronson (rare) and their hours are great for drop-off / pick-up before and after work.