My roof was completed by Gentry Flat Roofing in 2016 by the previous owners. The previous owners left me the contract. It says: 10 year guarantee and transferable. A small section of shingles came off . I called Gentry, I was given a number & told to text and leave my information. I text & called numerous times and they never returned my calls or text over the course of a month. I will never use or recommend this company. Their customer service is DISAPPOINTING.
May 2024
I leave my comment on the interaction with the Gentry Ltd. Company. The roof of my house was leaking. According to the documents from the previous owner and discovered that the roof was replaced 4 years ago and is currently under warranty. In the morning I called and left a message about the leak. Then I read the comments and was horrified at the prospect. In the evening, the owner of the company called me back and accepted my order. The next day a technician came and fixed everything. As stipulated in the warranty document, repairs are at the expense of the company. So, not everything is as scary as in the previous comments. Thank you very much Darren for your professionalism... read full review
August 2022
Do not use this company. they should be very ashamed of themselves for not finishing my roof. I have contacted them several times over the past few years and they won't return any calls. Don't just take my word for it, just read the reviews, all reviews and not just google. They try to come across as a professional company and they respond to google complaints with a generic response letting the complainant know that they will fix the problem, but they never will contact you to make the situation right. Anyone who attempts to use this company after the poor reviews and the warnings, deserve what they get.Service: Roof installation
My roof was completed by Gentry Flat Roofing in 2016 by the previous owners. The previous owners left me the contract. It says: 10 year guarantee and transferable. A small section of shingles came off . I called Gentry, I was given a number & told to text and leave my information. I text & called numerous times and they never returned my calls or text over the course of a month. I will never use or recommend this company. Their customer service is DISAPPOINTING.
I leave my comment on the interaction with the Gentry Ltd. Company. The roof of my house was leaking. According to the documents from the previous owner and discovered that the roof was replaced 4 years ago and is currently under warranty. In the morning I called and left a message about the leak. Then I read the comments and was horrified at the prospect. In the evening, the owner of the company called me back and accepted my order. The next day a technician came and fixed everything. As stipulated in the warranty document, repairs are at the expense of the company. So, not everything is as scary as in the previous comments. Thank you very much Darren for your professionalism... read full review
Do not use this company. they should be very ashamed of themselves for not finishing my roof. I have contacted them several times over the past few years and they won't return any calls. Don't just take my word for it, just read the reviews, all reviews and not just google. They try to come across as a professional company and they respond to google complaints with a generic response letting the complainant know that they will fix the problem, but they never will contact you to make the situation right. Anyone who attempts to use this company after the poor reviews and the warnings, deserve what they get.Service: Roof installation