We had an excellent experience with this optometry clinic! The staff was extremely helpful and professional, and their services were reasonably priced. Duncan went the extra mile to ensure our satisfaction. Even though the warranty for one of our children’s glasses had expired by a few days, he still honored it. I would definitely recommend them to others.
March 2024
I had great service at this optical store. There is a variety of brands and styles to choose from, not just your common brands you know but also brands from Asia. I like to come to this location at First Markham Place because my partner is a customer before and had great service and a quite affordable price. Plus, they cater mostly to an Asian clientele, so they've got frames that fit folks with shorter nose bridges like mine. I was looking for clear plastic frames this time around to change things up and there are some good choices of premium and cheaper brands. Duncan was very patient in adjusting my frames to fit my face. He even adjusted frames for my old pairs... read full review
December 2023
This is the best experience I had with an optometrist. From the first step I entered ID optical, Duncan has been very patience and professional, the measurement was very done with care and Duncan was very detail oriented to get is as accurate as possible. I am near-sighted with astigmatism, and I required progressive and sun shade coating on my glasses, and it was done perfectly. Everyone in the shop are very nice, excellent customer services.
We had an excellent experience with this optometry clinic! The staff was extremely helpful and professional, and their services were reasonably priced. Duncan went the extra mile to ensure our satisfaction. Even though the warranty for one of our children’s glasses had expired by a few days, he still honored it. I would definitely recommend them to others.
I had great service at this optical store. There is a variety of brands and styles to choose from, not just your common brands you know but also brands from Asia. I like to come to this location at First Markham Place because my partner is a customer before and had great service and a quite affordable price. Plus, they cater mostly to an Asian clientele, so they've got frames that fit folks with shorter nose bridges like mine. I was looking for clear plastic frames this time around to change things up and there are some good choices of premium and cheaper brands. Duncan was very patient in adjusting my frames to fit my face. He even adjusted frames for my old pairs... read full review
This is the best experience I had with an optometrist. From the first step I entered ID optical, Duncan has been very patience and professional, the measurement was very done with care and Duncan was very detail oriented to get is as accurate as possible. I am near-sighted with astigmatism, and I required progressive and sun shade coating on my glasses, and it was done perfectly. Everyone in the shop are very nice, excellent customer services.