Our air conditioner and furnace broke down at the worst possible time. (dead of heat) We called in a technician who told us it would take at least a week to get it installed. I called my realtor who referred a sales rep from ecostar named Tracy. Tracy was quick, professional and knowledgeable. She came to the house and gave us a very reasonable quote the same day. We changed our original furnace, AC, and hot water tank the next day. The technicians were professional and fast. A few days later when our old humidifier leaked, Tracy sent a technician within the hour to fix it! We were so pleased with their service and it was a reasonable price compared to the other quote... read full review
August 2024
Tracy is knowledgeable, supportive, and attuned to customer needs. I recently purchased an air conditioning heat pump from Tracy. She offered valuable guidance, addressed all my concerns, and helped me choose the ideal unit for my home. The installation process was seamless, and the system functions perfectly. I highly recommend Tracy for her expertise and exceptional customer service.
July 2024
Sam Zhang and his team deserve more than five stars! When my water heater broke, Sam responded right away and answered my questions about possible replacements, even when my rental company had not yet assessed the heater. After the heater was declared irreparable by the rental company, Sam sent a team the next day to come help us install a tankless water heater. The team was efficient, clean and neat in their install.
Sam also helped me replace my furnace and AC in November with a heatpump/furnace combo. He patiently answered all my questions and provided guidance through the green rebate program. I'm very satisfied with the service from Eco Star... read full review
Our air conditioner and furnace broke down at the worst possible time. (dead of heat) We called in a technician who told us it would take at least a week to get it installed. I called my realtor who referred a sales rep from ecostar named Tracy. Tracy was quick, professional and knowledgeable. She came to the house and gave us a very reasonable quote the same day. We changed our original furnace, AC, and hot water tank the next day. The technicians were professional and fast. A few days later when our old humidifier leaked, Tracy sent a technician within the hour to fix it! We were so pleased with their service and it was a reasonable price compared to the other quote... read full review
Tracy is knowledgeable, supportive, and attuned to customer needs. I recently purchased an air conditioning heat pump from Tracy. She offered valuable guidance, addressed all my concerns, and helped me choose the ideal unit for my home. The installation process was seamless, and the system functions perfectly. I highly recommend Tracy for her expertise and exceptional customer service.
Sam Zhang and his team deserve more than five stars! When my water heater broke, Sam responded right away and answered my questions about possible replacements, even when my rental company had not yet assessed the heater. After the heater was declared irreparable by the rental company, Sam sent a team the next day to come help us install a tankless water heater. The team was efficient, clean and neat in their install.
Sam also helped me replace my furnace and AC in November with a heatpump/furnace combo. He patiently answered all my questions and provided guidance through the green rebate program. I'm very satisfied with the service from Eco Star... read full review