About Ultimate Drivers London
Ultimate Drivers London focuses on preparing safe and responsible drivers while caring for their customers. They offer a complete range of courses, including in-person, online, and e-learning options, tailored to meet individual needs and schedules. Students appreciate the patience and calmness of their instructors, who provide thoughtful feedback and support. Reviewers have noted significant improvements in their driving confidence thanks to the guidance received, making Ultimate Drivers London a highly recommended choice for anyone looking for quality driving instruction. The business also emphasizes technology-friendly solutions, ensuring easy scheduling and proactive management of training sessions. Customers have praised the school's instructors, such as Dar and Sid, for their patience, knowledge, and ability to help students feel more confident behind the wheel. Many have successfully passed their driving tests on the first try after training at Ultimate Drivers London.
I usually don’t leave reviews but I have to at this point. This is the worst driving school in Brampton. As of May 13th, 2019, I cancelled my lessons with this company and after receiving my refund back in the summer of 2019, I was unable to cash this cheque out because I had kept it in my files and forgotten about it. I am sure a lot of people have had this encounter before. When I started looking through some of my documents in March of 2021, I realized that I hadn’t cashed the cheque from Ultimate Drivers. This cheque was technically unaccounted for (since it had been more than 6months), I contacted my bank. My bank told me that I should contact Ultimate Drivers and they would easily reissue this cheque within days. Just like that, I did reach out to them through email. Now, at this time, it was during the transition out of lockdown and offices were still closed so I was told that they would reach out to me once things start to reopen fully. This was very understandable and so I tried to reach out to them during the month of April, and they said the same thing. In August, at this point, offices were now open, and I hadn't heard back from them yet so I called them. I told them I would like to get my refund since offices are now open, so I was told to come to the office to drop off the cheque first, which I did. After dropping off my cheque, I asked the receptionist when I will be hearing back about reissuing my cheque, she told me she'd have to speak with the manager who was in her office at the time. She assumed that I would be getting a new cheque that same day but when she went to speak to the manager, she told me she'd follow up with me either that same day or the next. I made sure, she sent me an email confirmation of the cheque being dropped off before I left. Which I am very happy about due to the current state that we are in with this issue. I didn’t hear back from Ultimate drivers for a week even after being advised to hear from them within a day. I called the office and I was told that they are going through accounting and trying to see if the cheque had been deposited or not and once they do, I’ll hear back from them. I asked when I will be hearing back, I was told in two days. Those days passed, and after the 4th day, I called again, I spoke to the same receptionist. I was told she’ll call me back in a day regarding the issue as she had to hear from the manager. Again, I didn’t hear back from the company within said date and called after a few days. At this point, I was very upset as I was told I would hear back but it seemed like very poor communication. I asked about the issue. I was told the same thing that they are trying to see if the cheque was being deposited. My reasoning is, if the cheque was already used, you wouldn’t have had the REAL cheque dropped off at your location. Also, it doesn’t take months and months to go through accounting. By 3 weeks, I should be able to know when I am getting a refund. The receptionist was so rude and also questioned, “Why didn’t you redraw the cheque given to you”. I thought that was very out of pocket as you know things happen and people forget to do certain things, it wasn’t her place to ask that question and it was very unprofessional. I was very upset and stopped calling for a while. I decided to give it some time to get back to the situation. In September, I tried calling multiple times but when I did, I was put on to leave a voice message. In October, I heard about Better Business Bureau and tried searching for this company’s name but I don’t think they are registered under them. I have tried reaching out to them through emails and calls (leaving voice messages). I haven’t been able to hear back from them ever since. It seems like the company is trying to stall time to pay me back my money while using the excuse of “We are going through Accounting”. I JUST WANT MY MONEY BACK, THAT’S ALL. I am very curious if anyone has had this issue with this company before. Ultimate drivers, I can see you all have updated your Facebook page. Please