Anyone who knows me knows I place a very high value on face to face customer service as I find this kind of service is absent with most companies these days. Don Mor was the exception, they were exceptional starting with the receptionist greeting to Cheryl providing interim support and information until Alex could arrive for the estimate. They provided excellent detailed information how the whole process from preparing estimates, to communications with the insurance company, to all the steps in the repair process. I was very impressed by the regular text/email updates I received to keep me informed as the repair stages progressed. In the end, the area I feared the... read full review
October 2024
The Don Mor staff, especially Cheryl and Courtney, were professional and welcoming from my first contact with them through to pick up of my repaired vehicle!! I appreciated their electronic system that kept me up to date on the progress of the repairs! Thank you Don Mor Carstar
October 2024
Had an amazing experience with staff working at Carstar London Centre (Don Mor) Specially Alex helping out and listening to the customer and understanding the issue. Alex you are gem to the firm and also special thanks to all the technicians working on my car with the front reception area (sorry forgot the name) thank you very much for accommodating my requests and following up with my insurance company to get all things sorted out. Great work.
Anyone who knows me knows I place a very high value on face to face customer service as I find this kind of service is absent with most companies these days. Don Mor was the exception, they were exceptional starting with the receptionist greeting to Cheryl providing interim support and information until Alex could arrive for the estimate. They provided excellent detailed information how the whole process from preparing estimates, to communications with the insurance company, to all the steps in the repair process. I was very impressed by the regular text/email updates I received to keep me informed as the repair stages progressed. In the end, the area I feared the... read full review
The Don Mor staff, especially Cheryl and Courtney, were professional and welcoming from my first contact with them through to pick up of my repaired vehicle!! I appreciated their electronic system that kept me up to date on the progress of the repairs!
Thank you Don Mor Carstar
Had an amazing experience with staff working at Carstar London Centre (Don Mor)
Specially Alex helping out and listening to the customer and understanding the issue.
Alex you are gem to the firm and also special thanks to all the technicians working on my car with the front reception area (sorry forgot the name) thank you very much for accommodating my requests and following up with my insurance company to get all things sorted out.
Great work.