About La-Z-Boy Home Furnishings & Decor
La-Z-Boy Home Furnishings & Decor in Kanata, Ottawa West, is a furniture and home décor store that offers a wide selection of products for every room in the home. Customers can find more than just recliners here; the store features sofas, sofa beds, loveseats, sectionals, accent chairs, coffee tables, ottomans, bedroom furniture, rugs, accessories, dining sets, and more. For those needing help with their living room or family room decor, qualified interior designers provide free in-home design services. Customer experiences at La-Z-Boy have been varied. Many shoppers have praised the store for its professional service, highlighting staff members like Lisa and Dave for their helpfulness and patience. One customer mentioned having a wonderful experience with a sales representative, who provided excellent service and followed up with a manager to commend her performance. Another customer noted that Lisa was an awesome advocate for the products, showing great patience while they made their selections, even taking several months to place their order. On the other hand, some reviews have expressed frustration with product quality and customer service after a purchase. One individual reported dissatisfaction with a chair that had significant defects and described a negative experience with a service technician. This led to disappointment and feelings of being overlooked, causing them to suggest potential customers consider other options. Despite the challenges some have faced, La-Z-Boy Home Furnishings & Decor remains a popular choice for many due to its variety of products and positive customer service experiences, including fantastic delivery service, where the delivery team was friendly and respectful of customers' homes.
Great help from beginning to end. The salesman was knowledgeable, the designer was spot on, the delivery team were polite, and made sure we were happy with the set up. Our living room looks beautiful. Thank you all!
Great service from Zaina and Laura team in Kanata! They took the time to help with the design and feel we were looking for. Delivery was ponctuel and delivery people took the time to set everything up perfectly!
My wife and I were looking for a couple of stools to use with a kitchen island. We shopped around, saw some options that were inexpensive but didn't look like they'd last well or long, or didn't fit what we were looking for. We found our way to the La-Z-Boy store in Kanata, and met Sandra. She was helpful without being pushy, and very professional. We settled on a pair of made-to-order counter-height stools made by Canadel. The fact that they're made in Canada, and the fact that they're not made in the U.S., was a big point for us. But the price was a little off-putting for us, so we kept looking, but eventually came back and bought what we'd first considered....read full review