From FIRST ONSITE Property Restoration
We are FIRST ONSITE, a North American leader in disaster and property restoration and reconstruction. Our speed, scope and commitment to safety are unmatched, but it’s our extraordinary service that makes the biggest difference. Our local operations are backed by extensive national resources, so that we can be first to arrive and first to make a difference for communities and businesses across the continent. With expansive resources and expertise, we’ll get you back to work and life, no matter what. It’s our goal to be the only property restoration partner our clients ever need. Together, we help you Restore, Rebuild, and Rise. Call our emergency service line any time (365 days a year, 24/7) for assistance: 877.778.6731.
Google: 3.7/5
FIRST ONSITE Property Restoration is a business known for its role as a leader in disaster and property restoration and reconstruction in North America. They are recognized for their quick response, extensive resources, and commitment to safety. The company's service is highly regarded, and they aim to be the only property restoration partner their clients ever need. In a specific basement flooding situation due to sewer back-up, FIRST ONSITE's team was described as extremely professional and organized, doing a great job with the repairs. The clients were pleased with the cleanup crew that attended to their property after a back-up under their subfloor, noting their quick arrival and thorough work. However, there were concerns regarding the qualifications of the workers, as some were identified as handymen rather than certified journeypersons. This led to a discussion with the insurance company about the possibility of using only certified professionals, with the client paying upfront and seeking reimbursement later, provided they stayed within budget. Communication was identified as an area for improvement. A scheduled appointment with the project manager, Mike, was missed without prior notice or apology, causing inconvenience and disappointment. Additionally, there was a delay of three months before the clients were informed that FIRST ONSITE did not have the capacity to accommodate the desired changes within the basement renovation project. In summary, FIRST ONSITE Property Restoration is a company known for its expertise and resources in property restoration and reconstruction. While their service is generally well-regarded, there is room for improvement in areas such as communication and adherence to client preferences regarding the qualifications of workers.