What can I say, I’m a sucker for superior customer service. And that’s what my wife and I got on our recent visit to LensCrafters at Sherway Gardens.
Greeted almost immediately by what turned out to be the manager of the store, Azadah, we felt welcomed without being pressured, our needs being immediately addressed. We were fortunate to have Azadah dealing personally with our case, though I think we would have received excellent service regardless, as the staff all seemed well-trained and effective.
Azadah provided comprehensive service while maintaining a friendly and approachable demeanour. I know managers are trained in such ‘witchcraft’, but hers came across... read full review
May 2024
Second time using Lenscrafters, and I was really impressed! The doctor, a new one from previous, took the time to answer all my questions/concerns without using terms I didn't understand. He offered helpful advice and insights about my vision. The option and staff were all very friendly and helpful in helping me choose my new glasses. I felt really relaxed and valued as a customer!
May 2024
Excellent service and were able to assist repairing my sunglasses in matter of minutes without hesitation, while other vendors hesitated due to the brand. I will definitely be returning.
What can I say, I’m a sucker for superior customer service. And that’s what my wife and I got on our recent visit to LensCrafters at Sherway Gardens. Greeted almost immediately by what turned out to be the manager of the store, Azadah, we felt welcomed without being pressured, our needs being immediately addressed. We were fortunate to have Azadah dealing personally with our case, though I think we would have received excellent service regardless, as the staff all seemed well-trained and effective. Azadah provided comprehensive service while maintaining a friendly and approachable demeanour. I know managers are trained in such ‘witchcraft’, but hers came across... read full review
Second time using Lenscrafters, and I was really impressed! The doctor, a new one from previous, took the time to answer all my questions/concerns without using terms I didn't understand. He offered helpful advice and insights about my vision. The option and staff were all very friendly and helpful in helping me choose my new glasses. I felt really relaxed and valued as a customer!
Excellent service and were able to assist repairing my sunglasses in matter of minutes without hesitation, while other vendors hesitated due to the brand. I will definitely be returning.