I forgot the managers name but she was amazing! I was having an account issue, she took my email and phone number and said she would do her best to help me and contact customer service and make sure they were aware of the issue. She told me she would call me back and she did!! That honestly was amazing! I live in Edmond and will not be going to the Ulta in Yukon just bc of that!
April 2024
Went in for a pick up after driving 7hrs and was greeted by Taylor, she asked for my ID, I told her it’s in my car but I have the order number. She looked at me like I was stupid and then had the worst attitude. Is this really where customer service has gone?! Just a bunch of rude entitled young adults. Do better.
March 2024
I love shopping at Ulta, I wear a lot of makeup every day so who wouldn't. I always buy the mid-priced items, and if you budget your money out right, you can get a lot from here, for a little bit of money. I got about 10 ELF products for $70. The store associates are always so helpful, and they give really good makeup advice if you need it. The associates are ALWAYS busy though, so that's why I gave it 4 stars. Great store, always has stock!
I forgot the managers name but she was amazing! I was having an account issue, she took my email and phone number and said she would do her best to help me and contact customer service and make sure they were aware of the issue. She told me she would call me back and she did!! That honestly was amazing! I live in Edmond and will not be going to the Ulta in Yukon just bc of that!
Went in for a pick up after driving 7hrs and was greeted by Taylor, she asked for my ID, I told her it’s in my car but I have the order number. She looked at me like I was stupid and then had the worst attitude. Is this really where customer service has gone?! Just a bunch of rude entitled young adults. Do better.
I love shopping at Ulta, I wear a lot of makeup every day so who wouldn't. I always buy the mid-priced items, and if you budget your money out right, you can get a lot from here, for a little bit of money. I got about 10 ELF products for $70. The store associates are always so helpful, and they give really good makeup advice if you need it. The associates are ALWAYS busy though, so that's why I gave it 4 stars. Great store, always has stock!