Triad Eye Institute - Brookside

Jul 2024

I don't know where the negative reviews come from, I guess some people just like to complain. I have nothing but high marks for Triad Eye here in Muskogee. I have never been there before but stopped by with a scratched cornea and within 30 minutes was seeing a doctor. The very nice receptionist even helped me fill out my paperwork because of the pain I was going through and the lack of vision. Dr. Baggs was a great doctor explaining things fully. My whole visit was met with professionalism every step of the way and I will gladly return.

Nov 2022

We had my husbands appointment for Tues at 12:45. Monday someone called and said the appointment was for Wednesday, so we called back to the original office and was told yes it was Tuesday. Arrived on time, surgery went well. However, got half way home and asked where the patch was and my husband said they didn't give it to him. Called back to the office and they said yes he needs it so come back and get it. When we got home he realized they had not given him his glasses back. After 4 phone calls no one seems to know where they are. Very frustrating to have to keep going back for something they should have made sure the patient had when leaving. Someone needs to be more in charge of the whole experience so there are not so many issues. When you are having someone cut into your eyes it would be much more comforting if things went smoothly.

Mar 2021

My lens's surgery was truly amazing! The surgery center runs like clockwork! I can't say enough how happy the surgical aspect has gone. However, the follow up appointment system is a mess. I have been for four appointments one each week and every time I have waited 45 to an hour to even get back! On average a simple vision check follow up with no problems takes About 2 hours!! If you decide on triad make sure you designate at least that much time for each follow up appointment. I hope they fix this problem bc it a great facility.