A Direct Home Appliance Repair

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4.0 - 4 reviews.
Appliance Repair Service, Appliances
9AM - 5PM
4915 E 41st St, Tulsa, OK 74135

Reviews for A Direct Home Appliance Repair

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  • Mar 2024

    The one star (and mostly older) rating here really surprise me. I've purchased from Appliance Solutions multiple times in the last 2 years and have had nothing but good experiences. We remodeled my mother's kitchen 2 years back and she bought a new dishwasher, microwave and oven from them and has been very happy with the purchase. The sales people were very friendly and helped her find something that had all the features she was looking for that was in her price range. The delivery team did a great job and happily hauled off the old appliances and took care in installing the new ones. They even came back a few weeks later to help us make sure the dishwasher was balanced after it had been moved during the remodel for no charge or fee. More recently, I've used them to purchase a refrigerator for a new house and they, again, were friendly and helpful. The delivery team did a really impressive job getting the fridge in to the house through some tight spaces without bumping the walls or door frame despite the limited room to maneuver. And when I need some help adjusting one of the French doors a few days later, I called the store and they immediately scheduled someone to come help me (with no extra charge or service fee) get it set the way I wanted and show me to how to handle it if I wanted to reposition it again later. I've only had nothing but pleasant interactions with the people that I've dealt with throughout our several purchases and will definitely do business with them again.

  • Mar 2023

    I have purchased two appliances from Appliance Solutions. A front load washer in 2020 and a front load dryer in 2023. The sales folks are always extremely helpful and easy to deal with. I have needed 2 service calls for a leaky washer, both under warranty so they didn't cost me anything. The first service guy came out and didn't really inspect the washer or run it. He just said there was dog hair on the seal that I needed to keep cleaned off. Granted there were about 20 dog hairs on the seal, which I thought was ridiculous if that kept the seal from functioning on a $900 washer. But I took his word for it and cleaned the seal thoroughly after every load. Didn't help. About a year later I had enough of the leaking and called out another service guy, Matt. Matt went through the effort of running a cycle to watch what was happening and immediately discovered two major tears in the seal, a much more reasonable explanation! He fixed that after the part came in and I have had no problems since. Thanks Matt!From a delivery/install stand point, the first delivery (a front load washer) was by Jose. He had a bit of an attitude because he wasn't expecting to have to place the washer on pedestals, but after I showed him the work order, where this request was clearly written out at time of sale, he calmed down a bit and did a nice job of installing. It would have been nice if he had read the delivery orders ahead of time and refrained from giving a customer attitude. The second installation (front load dryer) was this year, by Jay, who did a wonderful job with communication, installation, and delivery.Overall, I'd give 5 stars for sales, 5 stars for Matt in service and Jay in delivery, and 4 stars for the first service guy (for a bit of laziness in not really assessing the leak) and 4 stars for Jose due to some unnecessary attitude. I wish there were a 4.5 star rating on Yelp but there isn't. I rounded up to a 5, because my overall experience was better than 4. I will definitely use Appliance Solutions again as the two negative issues I had are easily corrected with a little bit of coaching to specific staff members for professionalism.

  • Jan 2023

    They are the best repair service I have ever used. Matt is awesome. He came in found the problem ordered the part and our dryer is like new. He is very knowledgeable and gets it done quick.

Hours

Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: 9AM - 6PM
Sunday: Closed

Tips

accepts credit cards

Ratings

Google Google: 5/5

A Direct Home Appliance Repair

4915 E 41st St, Tulsa

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