Home Services at The Home Depot

Apr 2023

Must be hurting for employees. Everyone there was doing the absolute minimum. I tried to ask a lady at the paint counter a question while she was getting a paint can ready, and she didn't acknowledge me or answer me, which I thought was because she had hearing aids. Then she said, "I heard you. Is rude to try ta talk ta someun when they doin som'in'." Um, you're at work, you yield to customers

Feb 2022

Just called them to ask a question and I was placed on hold because staff was busy. After ten minutes some picked up the phone then hung up on me. I called today, 2/2/2022 at around 12:50pm. Very unprofessional and it all starts with management. I'm trying to buy product and you won't take my call. Go to Lowe's.

Mar 2021

This might be a waste of time but here goes nothing. I have been a customer since 2008 and recently had the worst experience of my life that makes me want to never do business again with Home Depot and start going to Lowe's and I hate it there. I bought a new house in November and purchased $9,000.00 in flooring from a store in OKC. Purchased everything November 4th and my install was finally completed in late February nearly 4 months. From the start the laminate flooring was wrong in the system but luckily I found the issue before delivered but the tile I ordered in store with an associate online was apparently sold out but no one could tell me that for a month and numerous phone calls of employees telling me that they were still waiting on it to arrive. I had to go back to the store spend more money and wait another week for the new tile to finally arrive. The tile and carpet install went smoothly but the laminate of course had wrong material ordered from the original measurements. A staircase could not be finished bc had to order the correct material that took 3 weeks special order. They finally arrive 3 steps but 1 is damaged and can't be installed, this is discovered when they go to install. I have to take off of work for nothing, another step is order which takes 3 weeks which arrives damaged again. I talk with the person in charge of ordering and say why not order more incase they are damaged maybe one will be ok. This goes on deaf ears as another 3 weeks goes by and the step arrives damaged again, I take it as I don't care anymore it's been almost 4 months I want it over with. When the install company arrives they say they can't install til I tell them I don't care just install, for $9,000 dollars u would expect it to be perfect install. For all my inconvenience the store offers me $250 dollars off after 4 months of waiting, they could just slap me in the face instead. I'm beyond frustrated of the disrespect a store can show a customer and not even willing to make it right. Not sure if this is how Home Depot treats customers but if so I will never shop there again. I think 30% of the total order 10% for every month I waited is more then fair.