Hergenrether Animal Hospital: Hergenrether John DVM

Mar 2022

This was my first time at this vet. From the very beginning, I didn’t have the best experience but went through with the appointment because I was already there, and my dog needed a check-up and updated shots. All recommended tests and vaccinations were given. I declined to purchase Simparica Trio (flea, tick, & heartworm prevention). I paid for my services and declined next appointment scheduled. I found the medication available online at chew.com for so I ordered it. Chewy called the vet to confirm the prescription, but they said that my dog has never been a patient there. I confirmed the vet info with them. They called again and were told this time that he hasn’t...read full review

Mar 2022

This was my first time at this vet. From the very beginning, I didn't have the best experience but went through with the appointment because I was already there, and my dog needed a check-up and updated shots. All recommended tests and vaccinations were given. I declined to purchase Simparica Trio (flea, tick, & heartworm prevention). I paid for my services and declined next appointment scheduled. I found the medication available online at chew.com for so I ordered it. Chewy called the vet to confirm the prescription, but they said that my dog has never been a patient there. I confirmed the vet info with them. They called again and were told this time that he hasn't been seen in the last 6 months which is false. I proceed to contact the vet myself. I was told that because I declined a second visit, I severed the doctor/ patient relationship and that my dog Marco is no longer a patient there. I paid for all required testing to receive this medication, but because I chose not to return to their office and to purchase the medication elsewhere, they are trying to punish me and my dog which is very telling of who they are and why we are choosing not to return there. I contacted my previous vet who recommended I file a complaint with the Oklahoma Veterinary Board which is what I did. In addition to this, the staff was completely rude and not helpful. You are given an invoice as soon as you walk in and are expected to sign it agreeing to recommended services. All this without anyone even seeing my dog first. I declined to sign and asked for an explanation what each recommended service is. It wasn't until I decided to try and leave the appointment could the vet explain to me what each service I was being charged was for. This was by far the most expensive vet I have ever been to which I honestly wouldn't have minded if the quality of care was there and not just caring what is in my wallet. I was asked zero questions about my dog, his current health, his diet, exercise, etc.

Feb 2022

Care has been good but beware of them adding procedures or tests you don't specifically authorize. Every time we have came its been 20% to 40% more. I'd suggest them calling you for every single item with a detailed price. Last time we're going there. Shame on me for getting fooled several times.I decided to add an update. Apparently their policy to settle a disagreement or improve communication is just drop service rather than improve thier service or communication in any way. Buyer beware. Interesting letter after I told them we would not be back. Could be one my most appaling incidents with a business ever. Good riddance.