Ordered a new vehicle from them after talking to a friend. Met with and ordered new truck was told price but did not get in writing when it showed up was told market had changed since then so now dealer markup due to demand. Well they got to keep vehicle and now everyone beware their word means nothing if they can get more for your vehicle. What a bottom feeder. Wow buying close to home is not a good thing always, find a dealer with integrity.
February 2022
On 7/14/20 I ordered a Ford Bronco direct with Ford then selected Wilmes as my location for delivery. Kirk Wilmes was the sales person. When I received the call 2/15/22 (after 19months waiting) about my Broncos arrival, Wilmes decided to up the price $11,000 overlords factory sticker and called it a "market adjusted price"! When I went to see the vehicle it already had a price that was $17,000 OVER STICKER "incase" I didn't want to take the vehicle. I feel like the custom vehicle I special ordered was confiscated to be sold to the highest bidder that doesn't want to wait like I did. So much for small town service Wilmes.
January 2021
I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't... read full review
Ordered a new vehicle from them after talking to a friend. Met with and ordered new truck was told price but did not get in writing when it showed up was told market had changed since then so now dealer markup due to demand. Well they got to keep vehicle and now everyone beware their word means nothing if they can get more for your vehicle. What a bottom feeder. Wow buying close to home is not a good thing always, find a dealer with integrity.
On 7/14/20 I ordered a Ford Bronco direct with Ford then selected Wilmes as my location for delivery. Kirk Wilmes was the sales person. When I received the call 2/15/22 (after 19months waiting) about my Broncos arrival, Wilmes decided to up the price $11,000 overlords factory sticker and called it a "market adjusted price"! When I went to see the vehicle it already had a price that was $17,000 OVER STICKER "incase" I didn't want to take the vehicle. I feel like the custom vehicle I special ordered was confiscated to be sold to the highest bidder that doesn't want to wait like I did. So much for small town service Wilmes.
I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't... read full review