Identity Skin Spa

Identity Skin Spa in Poland, Ohio, is a luxury wellness spa that focuses on a holistic approach to full body and skin wellness. The spa combines corrective skincare and body treatments with deep relaxation, offering a range of services including customized facials, massages, lash and brow services, and an infrared sauna bed. Many clients have praised their experiences at the spa, particularly highlighting the professionalism and genuine care from the staff. One client noted a fantastic massage experience and appreciated the commitment to making each visit enjoyable. Another guest enjoyed a relaxing facial that significantly improved their skin, expressing satisfaction with the calm environment and effective skincare routine discussions. However, there was a notable concern regarding the cancellation policy. A client with health issues faced challenges with the policy, leading to a misunderstanding. This situation eventually led to a positive outcome, as the staff reached out to discuss the miscommunication, provided a refund, and even sent flowers, demonstrating a commitment to customer satisfaction. Overall, Identity Skin Spa is recognized for its luxurious services and dedication to client care, making it a valued destination for those seeking relaxation and skincare solutions.