Xenia Heating & Air

Xenia Heating & Air, also known as 5 Star Heating and Cooling, is a business with over 45 years of experience in the residential HVAC industry. They are proud to serve their home community, where they live and work. The company offers a range of services, including maintenance, repair, and installation of new Carrier equipment for furnaces, air conditioning, and indoor air quality needs. One customer had a heat pump system installed in December 2018 and received a maintenance reminder email in April 2019. However, they procrastinated on scheduling the appointment. When they called Xenia Heating & Air in August, the receptionist quickly arranged for a tech to come that same night. The tech, Josh, was professional, kind, and helpful. He did routine maintenance and explained how to do certain tasks, going above and beyond what the customer expected. Another customer praised the team for taking their time to evaluate and assess their equipment, making adjustments to operations that improved system performance. The customer also appreciated the tech, Ryan, for being timely, knowledgeable, friendly, and communicative. In summary, Xenia Heating & Air is a reputable business known for its professionalism, dedication to detail, customer service, and quick response times. They have experienced and knowledgeable techs who take the time to explain and educate customers, providing high-quality services for residential HVAC needs.