Ive been on hold for 67 mins. They do this all the time - they put you on hold in hopes that you will just hang up and go away. What a horrible way to run a business. And it works! after being on hold for so long, you just have to move on. Way to go and not honor warranty people! well done! Also, the girl that answers the phone sounds like her puppy just died.
September 2021
Excellent equipment, the solution for any above ground pools.We have promoted them for over 2 years with great satisfaction.
August 2021
Terrible company, products and service. I purchased a pump system with an above-ground pool in February of 2020 and started having issues in April with the valves and hoses leaking. When I contacted their customer service to request assistance they tried to blame the problem on installation although it was clear the parts were defective. When I finally received the new parts (that they refused to send unless I paid shipping) and reinstalled them I continued to have leaks. By July the pump stopped working and would shut off every 15-20 minutes. I asked several times if the pump I purchased was still in their product line they did not answer. If the pump/system was still... read full review
Ive been on hold for 67 mins. They do this all the time - they put you on hold in hopes that you will just hang up and go away. What a horrible way to run a business. And it works! after being on hold for so long, you just have to move on. Way to go and not honor warranty people! well done! Also, the girl that answers the phone sounds like her puppy just died.
Excellent equipment, the solution for any above ground pools.We have promoted them for over 2 years with great satisfaction.
Terrible company, products and service. I purchased a pump system with an above-ground pool in February of 2020 and started having issues in April with the valves and hoses leaking. When I contacted their customer service to request assistance they tried to blame the problem on installation although it was clear the parts were defective. When I finally received the new parts (that they refused to send unless I paid shipping) and reinstalled them I continued to have leaks. By July the pump stopped working and would shut off every 15-20 minutes. I asked several times if the pump I purchased was still in their product line they did not answer. If the pump/system was still... read full review