Wonderful experience from my first phone call to the office, to the home visit for an estimate to the installation process. AC and furnace were installed and we were more than pleased with their professional and friendly attitude. Everything was explained in detail and all questions were respectfully and thoroughly answered. The attention to detail given the installation was very impressive as well. We will recommend Thompson Heating and Cooling to everyone. Thanks much!
December 2023
The young man was very knowledgeable, polite, and very helpful. He did not try to talk me into another furnace, nor insist I needed parts that were not needed. He came assessed the problem and had my furnace up and running in a short time. He explained what had gone wrong and most likely the reason that it had. Making certain that it would stay working he let it run through the cycle until he was satisfied that it would perform properly. This is the second time in 9 years that I have used them and each time I was impressed with the quality and knowledge with which they did their job. The price was very reasonable. I felt very safe in their presence and with their work.... read full review
August 2024
Called due to central air unit blowing warmer air. They were able to get someone out same day! Grateful for that. due to it being 90 degrees with 3 kids during the summer. It was a very pleasant experience from the first call to the end of the process. Everyone was polite, knowledgeable, helpful and professional. They were able to fix the problem during the visit as well!
Wonderful experience from my first phone call to the office, to the home visit for an estimate to the installation process. AC and furnace were installed and we were more than pleased with their professional and friendly attitude. Everything was explained in detail and all questions were respectfully and thoroughly answered. The attention to detail given the installation was very impressive as well. We will recommend Thompson Heating and Cooling to everyone. Thanks much!
The young man was very knowledgeable, polite, and very helpful. He did not try to talk me into another furnace, nor insist I needed parts that were not needed. He came assessed the problem and had my furnace up and running in a short time. He explained what had gone wrong and most likely the reason that it had. Making certain that it would stay working he let it run through the cycle until he was satisfied that it would perform properly. This is the second time in 9 years that I have used them and each time I was impressed with the quality and knowledge with which they did their job. The price was very reasonable. I felt very safe in their presence and with their work.... read full review
Called due to central air unit blowing warmer air. They were able to get someone out same day! Grateful for that. due to it being 90 degrees with 3 kids during the summer. It was a very pleasant experience from the first call to the end of the process. Everyone was polite, knowledgeable, helpful and professional. They were able to fix the problem during the visit as well!