I never have a bad experience with any of the staff at the Monroe Street location. My particular visit on Sunday, July 9. I had the pleasure of Olivia helping my sister and I. She always is very sweet, very fast, and obviously works with the customers to make sure their visit is perfect every time. I’ve seen her handle other customers when I am there and she treats them the same way she treats me And I believe that is very rare, especially in this day and age of terrible customer service. A+++ Olivia!
July 2023
Nice place to tan, prices could be a little more affordable but the staff is friendly nonetheless. However, I have called once to ask a question and the girl was very rude sounding on the other end she said no "Hello" or "Thanks for calling how can I help?" Then doesn't even bother to say "have a nice day or a simple "goodbye" customer service like that is a big turn off when you're paying them your hard earned money maybe a bit of training on proper phone etiquette would help.
April 2023
Love this place but they should have never closed Lambertville. The Toledo location is always completely packed. Always have to wait on a bed regardless of what level. Idk why they had to close Lambertville ?
I never have a bad experience with any of the staff at the Monroe Street location. My particular visit on Sunday, July 9. I had the pleasure of Olivia helping my sister and I. She always is very sweet, very fast, and obviously works with the customers to make sure their visit is perfect every time. I’ve seen her handle other customers when I am there and she treats them the same way she treats me And I believe that is very rare, especially in this day and age of terrible customer service. A+++ Olivia!
Nice place to tan, prices could be a little more affordable but the staff is friendly nonetheless. However, I have called once to ask a question and the girl was very rude sounding on the other end she said no "Hello" or "Thanks for calling how can I help?" Then doesn't even bother to say "have a nice day or a simple "goodbye" customer service like that is a big turn off when you're paying them your hard earned money maybe a bit of training on proper phone etiquette would help.
Love this place but they should have never closed Lambertville. The Toledo location is always completely packed. Always have to wait on a bed regardless of what level. Idk why they had to close Lambertville ?