So far, great. When another company gave me the runaround for months, Apria came through and delivered. I’ve had people call me back, which is also a nice change from the old company. Everyone has been nice, helpful, knowledgeable, explained my benefits well, and reliable.
November 2023
After my doctor told me she sent the Rx to Apria, I never heard anything in almost 2 weeks so I called and they said they couldn't find a script for me and ask me to have my doctor fax it to her at a specific phone number. After doing that, I waited again for about 7 days and left 2 voicemails but still, never heard anything. I then sent an email on a Friday afternoon to the customer service email on their website and Saturday morning I received a call from Jen in Dayton stating that my machine was ordered and I should receive it within 2 weeks due to manufacturing backlog. Then on Sunday, I received another call from a Customer Service person who actually received... read full review
September 2023
There is a huge problem with their phones. They claim they don’t receive many voice mails, but if there’s an issue, that should be on their message, rather than a promise to return calls by noon the next business day, which rarely happened. Once I got through, they told me my insurance company hadn’t responded to approval requests, which was also untrue. The agents are nice, but they need more employees because there’s a huge breakdown somewhere.
So far, great. When another company gave me the runaround for months, Apria came through and delivered. I’ve had people call me back, which is also a nice change from the old company. Everyone has been nice, helpful, knowledgeable, explained my benefits well, and reliable.
After my doctor told me she sent the Rx to Apria, I never heard anything in almost 2 weeks so I called and they said they couldn't find a script for me and ask me to have my doctor fax it to her at a specific phone number. After doing that, I waited again for about 7 days and left 2 voicemails but still, never heard anything. I then sent an email on a Friday afternoon to the customer service email on their website and Saturday morning I received a call from Jen in Dayton stating that my machine was ordered and I should receive it within 2 weeks due to manufacturing backlog. Then on Sunday, I received another call from a Customer Service person who actually received... read full review
There is a huge problem with their phones. They claim they don’t receive many voice mails, but if there’s an issue, that should be on their message, rather than a promise to return calls by noon the next business day, which rarely happened. Once I got through, they told me my insurance company hadn’t responded to approval requests, which was also untrue. The agents are nice, but they need more employees because there’s a huge breakdown somewhere.