After my mom passed away, we got a call to pick up her ashes by the gentleman who we worked with arranging my mom’s wake. When we picked them up, he was not there. The individual urns we ordered were not with it and the death certificates were not in the bag either. We asked about it and the gentleman that was helping us stated he did not see any of that. We had to leave my mom’s ashes there and call next week to check with Don regarding the small urns and certificates, when he was getting back in town. Don apologized and said he forgot to order them and will order them right away.. two weeks later, no call yet. I called the office and the secretary said... read full review
September 2024
The establishment is clean and nice. The preparation for our loved one was good, but there are a few things we did not care for. The cost for 2 single gardenia was costly considering they were wilted by the time of the viewing. Mary, who is very nice and listened and made suggestions, my only request to her would be at the time of preparation, people are distraught and so much information is given and so many decisions, you don't always recall everything said. Granted we should have read the paperwork, but how many do during times like that? Mary could have mentioned/ revisited the discount and how it works vs her response when I asked- it is in the paperwork. Other... read full review
February 2024
The most awful experience. You really feel like you’ve been scammed after burying a loved one, and dealing with this company. I hope everyone is lucky enough to not deal with a woman named Mary. She is very rude and only cares about being paid. They really found away to hurt our family more after a passing of a loved one. Stay away from this establishment.
After my mom passed away, we got a call to pick up her ashes by the gentleman who we worked with arranging my mom’s wake.
When we picked them up, he was not there. The individual urns we ordered were not with it and the death certificates were not in the bag either. We asked about it and the gentleman that was helping us stated he did not see any of that. We had to leave my mom’s ashes there and call next week to check with Don regarding the small urns and certificates, when he was getting back in town. Don apologized and said he forgot to order them and will order them right away.. two weeks later, no call yet. I called the office and the secretary said... read full review
The establishment is clean and nice. The preparation for our loved one was good, but there are a few things we did not care for. The cost for 2 single gardenia was costly considering they were wilted by the time of the viewing. Mary, who is very nice and listened and made suggestions, my only request to her would be at the time of preparation, people are distraught and so much information is given and so many decisions, you don't always recall everything said. Granted we should have read the paperwork, but how many do during times like that? Mary could have mentioned/ revisited the discount and how it works vs her response when I asked- it is in the paperwork. Other... read full review
The most awful experience. You really feel like you’ve been scammed after burying a loved one, and dealing with this company. I hope everyone is lucky enough to not deal with a woman named Mary. She is very rude and only cares about being paid. They really found away to hurt our family more after a passing of a loved one. Stay away from this establishment.