Superior Aluminum Products, Inc

Apr 2024

I have had the pleasure of working with superior aluminum for several commercial projects as a general contractor. Projects as small as a single patio to full apartment complexes, service is always on point in terms of installation, schedule and spec.

May 2022

I work in the Mobile Home industry in San Jose, California. Trying to acquire a specific part locally with no success, I ventured beyond our boundaries with high hopes. I reached out to a number of business by email during my search. Most replied with a generic response quoting parts prices, shipping costs and additional fees for this or that. Some didn’t bother to get back to me at all. And then suddenly…the clouds parted…the Angels started singing…and I found Superior Aluminum Products in Russia, Ohio.Dustin Schemmel replied almost immediately to my inquiry asking for additional information and specifics to the part I was looking for. After providing the info...read full review

Jun 2021

I work in the Mobile Home industry in San Jose, California. Trying to acquire a specific part locally with no success, I ventured beyond our boundaries with high hopes. I reached out to a number of business by email during my search. Most replied with a generic response quoting parts prices, shipping costs and additional fees for this or that. Some didn't bother to get back to me at all. And then suddenly...the clouds parted...the Angels started singing...and I found Superior Aluminum Products in Russia, Ohio. Dustin Schemmel replied almost immediately to my inquiry asking for additional information and specifics to the part I was looking for. After providing the info that he requested and explaining my difficulty in obtaining these parts closer to home, he got back to me the same day with several options. He went over the cost per part verses the value of excess order capacity, while explaining how the overall measurement and weight of the parts affect the shipping fees and freight limitations. He was very generous with his information, providing several scenarios that could possibly fit my needs, and at no time did I feel pressured to make a purchase. Dustin was kind and respectful, going above and beyond with no expectation of financial gain. Superior Aluminum Products is a Role Model of what Exceptional Customer Service should look like in every company.