Walmart Patio & Garden Services

Jul 2023

Please share I need this to go viral : as i sit here in angry tears,#walmart at the end of November of 2022 I bought 4 tires at the Kent /Ravenna Walmart, I have never had a issue with automotive with almost probably 15 yrs of getting service , about a week later they started losing air so I went back had them add more air ( that same day 2 ppl had same complaint), and atleast over the course of say 4 to 6 weeks I had to go back 2 more times same issue, the final time the tech never looked to see how much air went into my tires, he over filled them by 10 pds mines take around 30 he put 40, because they stopped losing air , I thought everything was fine. I am very ocd when it comes to car maintenance, so much I get annoying with it, in Feb I went to have tires rotated, right after my tires were making a whirling noise so I went back, that's when I was told they never should have done a rotation because back tires were bad , but in fact it was the front so they didn't even get that right, so in less than 6 months 2 tires were bad, I was told because I need a alignment that's why they were bad, so me being ocd about maintenance right their I scedule the first available appointment with the dealership ( which they are absolutely amazing)which was the Friday of that week, I get the alignment( it was very little out of alignment)and other services done. I was told by advisor the tops are bad also which is caused by overfilling, I asked a few mechanic ase certified ones, and also did research online as well if it's possible that the over filling of my tires can cause alignments to go out a bit, although it is rare, it can happen because of the height of the of the over filling done in late December I drove like that for roughly a month and a half, I never once added air to my tires 1 because they were brand new, and why should I have to fix something less than 2 months old, and it was winter. So here is where the gaslighting begins I go back to have them reverse the rotation so I didn't hear that noise, and ask if they could be replaced because I had the warranty they told me no because I had to have alignment that they caused. When I showed them the paperwork from dealership they changed the excuse to I had a suspension problem because I came in with a wobbly tire issue, I thought maybe didn't tighten nuts tight enough, however I came to discover that between Tallmadge and akron on 76 they have groved roads and if you go slightly over speed limit it will fill like your car is wobbling, so no I don't have a suspension issue. Furthermore they tried blaming for overfill. I talked with several members of management, Market Manger and cooperate, they told me to file a claim, even though it's not a claim issue, I worked for Walmart 13 plus yrs so I know for a fact it can be remedy in store by simply zero out new tires , so I did everything they asked went to store to file claim, waited a half hour for person that never showed, left my contact information Noone ever called, a week later I get a call from claims department saying my claim was denied, someone from that store filed a claim without my consent writing their narrative to get quickly denied, I was also told by agent that this wasn't a claim issue and needed to be remedy in store and he would send a letter stating that. Walmart store 2506 has refused to remedy the situation they caused so here I sit out of atleast 500 dollars for something they could have fixed for under 200.