Southern Ohio Medical Center: Phillips Roger M DO

Jan 2024

Emergency Department nurses rude, incompetent, and dismissive. My father sat in the waiting room in heart failure and respiratory failure for 5.5 hours. Call placed to terrible night shift charge nurse Kody who is rude, dismissive and more concerned with his ego than listening to my concerns about my father. Very condescending and lacks any empathy, compassion, and even worse critical thinking skills. My mom asked an ED nurse if everyone coming into room could wear a mask (hmm lots of cases of flu, RSV, and covid being reported) once my dad was placed in a room to which this idiot said "he sat out there in the waiting room without a mask on with people all around coughing". He was left in the waiting room for 5.5 hours not by his choice. He was short of breathe, had oxygen on to help him out, and was struggling to catch his breathe... he was not in the condition to be masked as he was struggling to breathe as it was. The lack of knowledge, incompetence, and shear lack of critical thinking along with enormous egos in the ED nurses will never allow SOMC to be a place where "very good things are happening" this slogan is an absolute joke. I write this with much sadness as a nurse of 29 years, a former ED nurse, CEN, ED Director, and now a Chief Nursing Officer of two hospital sites. I called to share my concerns and asked that the hospital CNO Claudia Burchett give me a call to discuss my concerns, or the ED Director, or even a member from patient relations and as you can imagine I have yet to receive a call from anybody. SOMC you can and should do better. You are trusted with the honor of caring for the life's of those who have worked in the community for years. These people are not just numbers or profits but are sons, daughters, husbands, wives, and grandparents all of which matter. Lead with empathy and compassion for those who seek care at your facility.

Jan 2024

absolutely horrible, a disgrace to medicine. on 9/10/21 my mother was brought to them by ambulance, in severe chest pain, they got her in a room but that was the only thing they did right. when she got to the exam room, not a bit of protocol was followed. protocol requires nitro, oxygen, a doctor in the room within 15 minutes of arrival, cardiac consult, MORE THAN 2 TROPONINS. she asked for some nitro and they said no, she asked for some oxygen and they said no stating that its a drug, well then the whole damn world must be an addict! it took the pathetic excuse for a doctor, who must have studied at the frank burns school of medicine(a m*a*s*h reference), didnt show up until 2 hours and 22 minutes with the excuse of "well we have a lot of covids". YOU NEVER PUT A VIRUS OVER CHEST PAIN!!!! only 2 troponins done, he couldnt or didnt even bother to look at her EKG, and this was a friday night, he was going to just send her home saying "follow up with your doctor on monday", she use to be a nurse, so she knew you could protest it, which she did, so he grudgingly agreed to a stay of 23 hours, WELL SURPRISE SURPRISE the 2 of only 2 troponins, THE NEXT DAY!!!!!!, showed an ALARMINGLY HIGH level, it was a heart attack, and he was going to send her home!!! the ekg showed an st depression, and he couldnt be bothered to look at it?! or her blood pressure?! i think somc only cares if you are rich or have great insurance that they can pad the bill for, but if you are poor and/or old, you are out of luck, case in point my mom. that isnt all. because it was a heart attack they decided to do a cath, knowing they couldnt do anything for her. in the cath, she made it clear she wanted 1 particular doctor to do it, a dr Hamze, but they changed the doctors on her for some wet behind the ear fresh out of medschool type, who gave her too much dye, and a pseudoanyrsm. she is also a diabetic, they gave her steroids and not a drop of insulin, when Hamze FINALLY decided to make his appearance, he sent her to a bigger hospital FAR AWAY instead of an equally qualified closer one, because they dont want anyone knowing that the other one, a half hour away is INFINITELY BETTER. when she got to this other hospital, her bloor sugar was over 500! they altered the medical records, a felony but they dont care, and i can put my hand on the bible, the holy word of God, and swear that im telling the truth, can they? nope. they had the nerve to bill her for all this neglect followed by medical assault. i wish we could sue them but no lawyer would take the case. i will never forgive them. to touch on the statement of old and poor, i offer and uncle, who gets by on ssi, he suffered from stage 4 COPD, and they hid it from him because he had great insurance, constantly wanting to do caths on him, until one employee there screwed up and did something right and informed him of it, after 6 years of neglect for a condition they didnt want to tell him about let alone treat for, and an unnecessary cath another uncle, godfather really but seen as family, one of their doctors went in on him for a cath, DURING AN INFECTION FOR SEPSIS AND CARDIAC INFECTION and PUNCTURED A VALVE! planned on going in him again later until one sent him off to another hospital, where he was rushed into open heart surgery or he wouldnt have made it. thank God he did. a local man shared his story with me, how his father was there for a bad kidney infection, and the nurse brought in a bedside commode with no rubber feet, the patient told the nurse who claimed it was stable, YET when he got out of bed to use it, on his way down to sit on it it slipped out from under him, he landed on the front edge right on the bad kidney and that destroyed it, the man died. this same local man shared his story of going there for what felt like an AFIB, they just turned him away, he called his doctor who called them and ordered a direct admit, turns out he had VENTRICULAR TACHYCARDIA, the man could have died. another instance of their "work" is a lab techs husband where my mom goes to

May 2023

I took my daughter to urgent care they sent her to somc because they felt she need more intense care. Urgent care was concerned that her gall bladder was really bad My daughter was vomiting and in horrible pain. She arrived at somc at 12pm and was put in waiting room. She continued to throw up and suffer extreme pain.she was finally moved to the exam room at 8pm. Staff never once checked to see if she needed anything. I went outside and called the er to check on her and they said she was in a room. I said are you sure of that and they said yes.When I said OK then tell me why she set in the lobby since 12 they said because they were busy. But a nurse checks on patients when they are in the lobby. That is a bold face lie not one person ask her anything they just sat around laughing and scrolling on their phone's. Piss poor hospital staff I know writing this is a waste of time but just letting others know you better off going to kings daughter's than somc.