About Carpets by Otto Design Center at Levis Commons
Carpets by Otto Design Center at Levis Commons offers exceptional service and expertise. The staff provide personalized advice, helping customers find the perfect flooring solution for their needs. They are knowledgeable, honest, and hands-on throughout the project, ensuring a smooth and successful installation. With their expert guidance, customers can trust that they will find the perfect product, whether it's hardwood, tile, or carpet, meeting their specific design requirements. Customers have expressed satisfaction with the company's service. One customer praised Amy, who was "beyond knowledgeable" and provided a step-by-step process on what to expect. The installation team, Dan and his partner, completed the job quickly and efficiently, even though they had a smaller truck. Another customer was very satisfied with the installation, noting that while it took longer than anticipated, it was done properly and with great care. A third customer had a "great experience" with Amy and the installation team, who removed the old carpet and installed the new one professionally and informatively.
We recently had carpet installed by Carpets by Otto. It was a project we kept putting off because we thought it would be so much work for us. In reality, the whole process was very easy! From our salesman Scott who explained the whole process, and especially the two installers Ryan and Ryan. They carpeted three bedrooms upstairs along with the hallway and steps AND moved all the furniture and finished in ONE day. They did an awesome job and we love the carpet! Thanks so much!!
I cannot say enough good things about our experience with this team. Initially we sought carpets by Otto simply because they are contracted out through Costco. After our experience, I will always look to them for any flooring needs.
Our initial salesman left the team the day before our appointment for measurements. Scott S. Jumped right in and saved us! He managed to come out the next day, maintaining our original appointment, and was highly professional. Scott’s decades of experience were notable in everything he did for us.
I chose a neutral plaid for our stairs and second floor lading. It never even crossed my mind how important the installation is for patterned...read full review
We love our new carpet. We had a great experience working with them, both with sales and the installer, both did a great job, we would definitely recommend them to friends and family.