About University Hospitals Urgent Care Chagrin Highlands
University Hospitals Urgent Care Clinic in Chagrin Highlands (Beachwood) provides convenient and quality care for non-life-threatening illnesses and injuries. The registration process is efficient and straightforward, and the facility is clean and modern. Patients can expect to wait in a waiting area with others seeking medical attention for painful injuries. The providers at the clinic are certified by University Hospitals and are knowledgeable and compassionate. They ask pertinent questions about symptoms and medical history, and may order lab tests to rule out potential diagnoses. The lab tests are completed on-site, and the providers will order treatment courses and send prescriptions to local pharmacies. Patients have reported positive experiences with the staff, who are attentive and take care of their needs. One patient appreciated the help of a provider in getting the correct prescriptions and having everything explained. The staff is friendly, professional, and treats everyone with kindness and respect. The provider, Dr. Cruz, gave detailed information and steps to take for the problem, remaining non-judgmental even when the initial issue was exacerbated by some actions. The clinic is a valuable resource for the communities of Woodmere, Moreland Hills, Highland Hills, Warrensville Heights, and Pepper Pike, and is open seven days a week. Patients have expressed satisfaction with the care they received and would choose the facility again under similar circumstances. Overall, visitors report timely procedures and attentive care, making it a trusted location for prompt, high-quality medical attention.
The process was early ideal from when I arrived until I left. Everyone was great and professional. I was treated with kindness and respect. The MD Dr Cruz gave me detailed information and steps to take for my problem, She was not judgmental even though I had done some things to help that exacerbated my initial problem.
I had an excellent experience at UH Chagrin Highlands Urgent Care! From the moment I walked in, the staff was friendly, efficient, and professional. The wait time was minimal, and the provider took the time to listen to my concerns and thoroughly explain my treatment options. I felt truly cared for and left with peace of mind. I highly recommend this urgent care to anyone in need of prompt, high-quality medical attention!
The staff was excellent, but I had to wait 2 hours to be put in a room. An emergency patient came in after I was there one hour, and they had to be seen first. I asked why they didn’t go to the emergency room, and was told that they are not allowed to turn away a patient. They have to be stabilized before they can let them go. I disagree with this. I think if it is that much of an emergency, the staff should call an ambulance and move on with the other patients there. The waiting room was full.