Absolutely terrible communication. Just paid them $191 for nothing. The critter is still under our porch and I have had to call/text them multiple times to fix the trap. Lucky to get a call back at all. I have had to reach out multiple times on multiple occasions. DO NOT waste your money!
Sep 2023
BEWARE, THEY HAVE CHANGED THEIR NAME TO PLUNKETTS ! Don't get fooled! I am in agreement with the low scores. They hound you about payment, when after the "trapping" program is complete, WHICH WAS NEVER COMPLETED for me, they sometimes honor the repair warranty, and sometimes not. The owner is has no follow up, is insulting, though the technicians were great and professional. Sometimes the technicians hands are tied. They don't seem to value their employees insight nor opinions as to how to service houses who need wildlife removal. How do you give 1/4 or 1/2 a star?! Furious!!
Oct 2022
BEWARE, THEY HAVE CHANGED THEIR NAME TO PLUNKETTS ! Don't get fooled! I am in agreement with the low scores. They hound you about payment, when after the "trapping" program is complete, WHICH WAS NEVER COMPLETED for me, they sometimes honor the repair warranty, and sometimes not. The owner is has no follow up, is insulting, though the technicians were great and professional. Sometimes the technicians hands are tied. They don't seem to value their employees insight nor opinions as to how to service houses who need wildlife removal. How do you give 1/4 or 1/2 a star?! Furious!!
Absolutely terrible communication. Just paid them $191 for nothing. The critter is still under our porch and I have had to call/text them multiple times to fix the trap. Lucky to get a call back at all. I have had to reach out multiple times on multiple occasions. DO NOT waste your money!
BEWARE, THEY HAVE CHANGED THEIR NAME TO PLUNKETTS ! Don't get fooled! I am in agreement with the low scores. They hound you about payment, when after the "trapping" program is complete, WHICH WAS NEVER COMPLETED for me, they sometimes honor the repair warranty, and sometimes not. The owner is has no follow up, is insulting, though the technicians were great and professional. Sometimes the technicians hands are tied. They don't seem to value their employees insight nor opinions as to how to service houses who need wildlife removal. How do you give 1/4 or 1/2 a star?! Furious!!
BEWARE, THEY HAVE CHANGED THEIR NAME TO PLUNKETTS ! Don't get fooled! I am in agreement with the low scores. They hound you about payment, when after the "trapping" program is complete, WHICH WAS NEVER COMPLETED for me, they sometimes honor the repair warranty, and sometimes not. The owner is has no follow up, is insulting, though the technicians were great and professional. Sometimes the technicians hands are tied. They don't seem to value their employees insight nor opinions as to how to service houses who need wildlife removal. How do you give 1/4 or 1/2 a star?! Furious!!