“Had Rick’s maintenance plan, and my gas furnace went out (23 years old). They showed up promptly the next day and were not able to fix it due to its age. They could have ordered a new motor for me, but I opted for a replacement instead. They were out here 5 days later to replace it and got it done in 1.5 hours for a great price! I also got a nice discount for being a maintenance plan customer. Excellent company and service!!“
“I wish all of my experiences with home related repairs and services were as good as they have been with R&W. They kept my old Carrier A/C going for a long time. The time finally came when it was no longer worthwhile to put more money into stringing it along. Service tech Steve (he's excellent) called Kent who came out that very day to provide an estimate for the replacement of the unit. My wife and I talked it over and decided to go with the new unit. From the day we notified Kent of our decision to proceed, the installation was scheduled for the following week and the entire central air system was fully installed and functional when promised. I can't say enough about Kent and the installation team. Everything went smoothly. I was a bit surprised that the installers were such young guys. These guys are hard working self starters. These guys know what they're doing and there's no nonsense. Kent showed up several times and worked right along with these guys. Teamwork at it's best. At the time of this writing it's the end of May. We've already had a few hot days. We're so happy to have taken care of this replacement in timely manner as the super hot days of June, July and August are right around the corner. In conclusion, I think potential customers of R&W need to know that this is a company that is honest and ethical. Big thank you to the entire R&W team!“
“Very professional came out found the problem ordered the part 3days later I had A/C working again thanks would use them again.“
“Office manager Holly had technician Scott come out on the hottest day of the year. My ac had gone out and it was 89 degrees in the house. Scott had replaced a capacitor and was finished in less than an hour. He was courteous, knowledgeable and friendly. I highly recommend this company for your HVAC needs.“
“During the recent heat wave, I was in the airport and called them when our HVAC went out. They came out, inspected the unit, realized that the cause was simply a build-up of dust (due to our ignorance) that was causing the unit to intermittently turn off on hot summer days. Will took care of the problem, and was willing to continue the service call if that didn't fix the problem. I cannot be more thankful and complementary about our experience with these honest HVAC professionals. They truly went above and beyond to help us out and will forever have our business.“
“Bj was very professional and was able to correct the problem we had with our AC unit. Will definitely use in the future.Service: A/C system repair“
“Steve and his team checked my old furnace and found some humidifier and potential carbon monoxide issues. Within a day they installed a new Bryant system. It made an immediate and an obvious difference. I've known Steve for years and I'm very happy with the unit and the work. Gruter has installed and provided excellent service to HVAC systems in my sister's house as well. Good guys!“
“Tim came in with the low quote for a total HVAC system. Also did excellent work in a short time.“
“Great experience. Honest. Under-budget. Professional. Timely. High quality. Knowledgeable. Didn’t try to oversell us on a new water heater and did necessary repairs. Would recommend for sure!!“
“Jason answered my Yelp inquiry right away and worked with me on a plan that worked for both of us. He showed up on time, wearing a mask and offered to wear shoe coverings. He got right to work, explaining how routine maintenance prevents bigger problems down the line. He was personable and professional and guarantees his work. I feel confident that I could refer him to my friends and family.“
“Friendly, courteous, capable staff who were willing to answer all my questions and quickly/efficiently take care of my furnace!“
“I was so impressed with how fast Walt came out to give me a quote for a custom AC unit on my old home! The competition said it would be difficult to do, and the price was significantly higher. Walt gave me a two to three-week window which he fulfilled when he came out and perfectly installed my brand new AC unit and furnace :-)Two thumbs up all day!!“
“Our AC went out during the week of 90+ temperatures and they were able to come out same day. It was an “easy” fix of a new capacitor. Darrin was professional, knowledgeable and so kind. We will definitely be using Rick Ogden and team again!“
“Finally I have located an honest and friendly heating and cooling small business in Cincinnati. Ending my yearly subscription with Help heating and cooling, this was the best decision last year. I was charged a monthly subscription to get 'premium' service only to be repetitively pressure sold for a high cost, and unnecessary work. Jerry is the total opposite. Highly ethical and is looking out for the customers wallet. I had the same issue as last year, Help quoted me 3-4K for a total replacement wit. Jerry fixed it in 5 min and a small fraction of the cost instead of trying to sell me on the total replacement. Highly recommend.“
“I had these folks install ductwork in my basement as part of my basement remodel. They were very friendly and professional. They did a fantastic job and completed the work very quickly. When I had a follow up question after inspection, the technician called me personally to talk through the issue and did a great job of helping me understand. I have every intention of using these guys again.Service: HVAC duct & vent installation“
“Our A/C went out on the night of the fourth, called Les the next morning and he was out had the issue fixed within a few hours. Definitely will recommend him and will be calling in the future for any other issues.“