Junior Cuts

Junior Cuts is a business that offers haircuts for people of all ages, including parents. The establishment is known for providing a child-friendly experience, with features such as TV shows to watch during the haircut, suckers, and even a bow or a ride in a cool car for younger kids. One family with three children, aged 2, 4, and 10, enjoys visiting Junior Cuts for their haircuts. The two younger children get to sit in cars, which they find exciting. The business has also shown accommodating behavior towards special needs children. In one instance, a child with special needs visited Junior Cuts for his first big kids haircut outside of the home. The staff member, Brandy, was praised for her patience and understanding of the child's needs. She spoke softly to him, explained everything she was going to do before doing it, offered comfort measures like a lollipop and a towel to wipe him off when he felt bothered by the haircut. Despite this positive experience, there was a previous instance where a different staff member, Liz, was not as understanding or accommodating towards the needs of a special needs child. The parent felt that Liz was not very friendly and did not offer solutions to accommodate the child's needs. As a result, the parent felt unwelcome and decided to take their business elsewhere, along with several other mothers. Overall, Junior Cuts offers a fun and interactive haircut experience for children, with accommodations made for special needs children. However, there is room for improvement in training staff to be more understanding and accommodating towards the needs of special needs families.