Kettering Network Home Care: Waterbrook Stephen K MD

Feb 2024

I've been with KHC for nearly 2 years. For about a year I had great care but that was because of the nurses and therapists who knew how to navigate around the road blocks this company puts in the way of not only their patients, but also their best workers. Now, I've moved, and also switched insurance. Because of Medicare, they have to discharge me every time, then start me over as a new patient. Apparently, they give their staff no history of the patient, even for a move or change of insurance discharge. So, not one of my new caretakers knew that I am a continuing patient with KHC and that I am not supposed to have strange men in my home, due to PTSD. Today a new nurse shows up with a male trainee in tow. No one asked if I'm okay with a trainee coming, particularly male. My wounds are in my groin area! After I calmly and nicely tell them I can't have a male nurse in my home, they both stay there! He doesn't leave. She doesn't suggest that he leave. My speech therapist, who is still there, finally says it might be better if he steps outside. DUH! In the meantime, I'm getting more and more upset by the second! The nurse is trying to explain why I'm being discharged and is asking what kind of care I actually need. When I tell her I'm unable to wash my wounds or apply first aid care to them myself, she asks if I've considered living in a facility. I looked at her for a couple of beats, then calmly asked her to leave. She does. I didn't want to have a complete meltdown all over her. If I wanted to live in a facility, I wouldn't be receiving home health care! I have a small dog and I highly value what little independence I have. I have fought hard for it and I have made vast improvement over the last two years. A few hours later I get a notification from my doctor's office that someone from KHC called them to tell them I refused my nursing visit! WHAT THE BLEEP?!!!! How DARE they blame the patient for their lack of care and concern for my wellbeing? Whatever you do, do NOT use KHC!

Sep 2023

I initially got about aid right after extensive foot surgery. The bath aid did not help me get in and did not help me get out and when I was sitting down she said that her phone needed charged after a half of an hour of me falling trying to get the blow dryer and trying to get the brush thinking that she left she was at my door half hour later for me to sign her phone so she could get paid as I said prior I didn't even know she was there she was waiting in her car. I have had no orders for dressing changes for shower chair for bedside commode really for anything I did all of my orders myself and PT wants to come on 6:00 p.m. every Sunday and I guess I can't get PTA because that's the only slot they seem to have available. My surgery was 3 weeks ago and I still haven't gotten any supplies. This establishment needs a lot of help moving forward to say the very least. If you're looking for quality. Right after surgery my first dressing change was supposed to be sterile and she put the same bloody, filled, sweaty bandage back on my incision site? That's begging for infection. Just FAR stay away from this agency and spread the word! Get your loved ones some quality home health care as you will not receive it here in my opinion. I just had a visiting nurse come out to change my sterile dressing. She left nothing over my sutures. ~The saddest thing that I think of it all is the rings that she left behind on my foot due to her severely tight bad ace wrap, it restricted my circulation as it is now turning purple, very swollen, and hot to touch. As a nurse I knew what she did was utterly wrong!! I took off the ace wrap and this is what i found. I am glad I did because the lack of circulation could have caused me to lose my whole foot and if anything does happen to my foot due to their negligence, they will be SUED! Just had to dress it myself...

Aug 2023

My husband had several nurses and they did okay with his sacrial wound change but when it came to his colostomy bag change they all fell off either that night or within 2/3 days. I have to give a good rating to the physical therapist Stacy. She was a blessing Our experience was not good so we dismissed their service