SO much better than the Euclid location. Friendly, welcoming, the place was CLEAN. So much better experience I actually asked to transfer to mentor location. The lady who did my deep cleaning ( name is Jessica) was amazing!!!!!!! She explained every step to me( something Euclid location never did ) and how this would help in the long run. She was not interrupted by coworkers like Euclid was, and she didn’t sit and talk to coworkers like everyone at. When Euclid has a patient, they don’t pay attention to the patient as they are too busy talking to their coworkers
December 2023
They do great work when they don’t reschedule you. They rescheduled twice in an 8 week period… my daughter drives in from college therefore, she doesn’t have much flexibility. I asked if they could diligently give someone else the new appointment time and give theirs to my daughter who is a student. Especially because most people would probably want an earlier date since it was rescheduled twice for 40 patients as I was told. Office manager stated she would not even attempt to reach out to anyone to swap days; and she is aware my daughter is only here a few days on college break.
November 2023
The staff was very friendly and efficient. They addressed all my concerns including offering me the breakdown of serciced.need in my treatment plan in a wey thai ai could understand it, not a bunch of technical jargon and "pushing" of services.
SO much better than the Euclid location. Friendly, welcoming, the place was CLEAN. So much better experience I actually asked to transfer to mentor location. The lady who did my deep cleaning ( name is Jessica) was amazing!!!!!!! She explained every step to me( something Euclid location never did ) and how this would help in the long run. She was not interrupted by coworkers like Euclid was, and she didn’t sit and talk to coworkers like everyone at. When Euclid has a patient, they don’t pay attention to the patient as they are too busy talking to their coworkers
They do great work when they don’t reschedule you. They rescheduled twice in an 8 week period… my daughter drives in from college therefore, she doesn’t have much flexibility. I asked if they could diligently give someone else the new appointment time and give theirs to my daughter who is a student. Especially because most people would probably want an earlier date since it was rescheduled twice for 40 patients as I was told. Office manager stated she would not even attempt to reach out to anyone to swap days; and she is aware my daughter is only here a few days on college break.
The staff was very friendly and efficient. They addressed all my concerns including offering me the breakdown of serciced.need in my treatment plan in a wey thai ai could understand it, not a bunch of technical jargon and "pushing" of services.