3967 Pearl Rd, Medina Ohio 44256
There are vets, and then there are *VETS*. Dr. Pepin is the latter.
Her office was the only one out of DOZENS I called (even my regular vet) that was able to get me in the same day for an urgent appointment for my dog. Throughout the entire visit, she explained everything she was doing/noticing, explained what tests or procedures she recommended, why she recommended them in the order she did, why they were important, what the results would tell us, and how much it would cost. She delivered some difficult news with grace and kindness, while being direct enough to make sure I was prepared for what's likely to follow. She made sure I was well-informed and had a clear understanding of everything, but despite being so thorough in her explanations, she never came across as indifferent or 'clinical'. Quite the opposite, in fact.
She utilized a level of communication that made me feel at ease, and a depth of compassion and warmth that provided invaluable comfort to both my dog and myself during a really scary, emotionally difficult time. It's absolutely evident that her role as a veterinarian is one that's close to her heart. It really MEANS something to her to do what she does, and to do it so well. And it's apparent that the staff she employs hold those same values as deeply as she does.
I truly believe that some people are just... destined to do or be certain things in this world. And from only one appointment at her practice, it's clear to me that Dr. Janine was a vet LONG before she ever even applied to veterinary school. She has always been a veterinarian because that's just who she IS. This is not simply a job for her, it is a CALLING. And the care that she devotes to her clients (both human and animal!) reflects that. In spades.
Though I wish I had met her under less dire or painful circumstances, I'm grateful that I met her at all. And while my regular vet's office is wonderful and provides exemplary care, Dr. Pepin's practice is absolutely, unequivocally the right fit for me and my beloved pets. I'll be switching my bigger babies (Great Danes!) over to your care when they're due for their next round of vaccines. With any luck, it won't need to be any sooner than that. I hope you're not planning to retire any time soon, Dr. Janine! It would be a great loss to the pet parents of this community.
From the bottom of my heart, thank you for taking such great care of my dog, my spirit, and my faith in humanity. You and your staff are a blessing.