About Mason Animal Hospital
Mason Animal Hospital provides a welcoming and family-friendly environment for pet owners and their furry companions. The bright, clean lobby features a play area for children, ensuring a comfortable experience for the whole family. The friendly and courteous receptionists promptly greet clients and their pets, and the experienced assistants are attentive to the animals' needs during the examination process. The veterinarians at Mason Animal Hospital are described as the best, treating pets as if they were their own family members. They are thorough and efficient in their follow-up care, ensuring that any health concerns are addressed promptly. The staff goes the extra mile to accommodate pets with special needs, such as providing a side entrance to keep reactive dogs safe and comfortable. Clients praise the hospital's responsiveness, with the receptionists working hard to get pets in for appointments quickly. The staff is also commended for their excellent communication, providing detailed information and regularly checking in on pets after procedures. Overall, Mason Animal Hospital is highly recommended for its compassionate care and commitment to the well-being of both pets and their owners. The Doctors, especially Dr. Wolf, and Christine are praised for their excellent service, while the front desk staff could improve their bedside manner.
New to the area, had a pet emergency. Awesome experience with Mason Animal Hospital! Got us in right away and extremely professional explanation of the issue and plan to move forward.
The Doctors and Christine get 4 stars for their compassion and care. The front desk however is a zero. I have always felt rushed in and out of there, interrupted, and dismissed. I leave feeling “it’s all about the money” the second I leave the treatment room. When I call, it’s just as bad if not worse. I have put up with it because of the DOCTORS. After today I can no longer do that. While sitting in my car crying about the urgency of my cat needing to go from there to the ER, they were more concerned about me forgetting my wallet. I get it…pay for services rendered. But no grace or compassion for a first time considering the circumstances? You have my...read full review
Dr. Wolf is the absolute best. Sincerely one of the kindest and most genuine people
I've met. Christina and the team are doing an amazing job- can't wait to see it once the renovations are complete!