What is it with these home improvement stores that have apps that don't fully work. We ordered 11 forty pounds of pellets for the pellet stove. That is 440 pounds! I selected the free curbside pickup. Until pickup, everything went smoothly. After describing my car and its color, I punched repeatedly "I'm here" on the app only to get an error message saying something was wrong on their end. We tried several more times before giving up and calling the store. No one answered the phone. So hubby headed into the store, waited in line, until a cart was wheeled out with 11 bags of pellets. Oh no. I specifically asked for curbside pickup because we are older... read full review
May 2022
Called ahead to have them set aside a tiller for rental, they gave me until 3 pm and took my name. I had to drive about 45 minutes to go to my shop and get a trailer and make it to store. Arrived at 2:50 and they rented it to the man in front of me in line. I explained who I was and that I was there to pick up and rent the tiller and they said they thought the other guy was me, didn't check his name (even though he has to sign a contract with his name and provide an ID), and had already signed the contact and couldn't void it. Manager came over and apologized and offered to have them hold it for me when the man returned it, which could be tomorrow morning or... read full review
September 2021
It's average. Home depot. Blah. Nothing stands out other then like any other store security follows my family because I'm not white. That is old. Once I made fun of him though he actually left us alone to shop.
What is it with these home improvement stores that have apps that don't fully work. We ordered 11 forty pounds of pellets for the pellet stove. That is 440 pounds! I selected the free curbside pickup. Until pickup, everything went smoothly. After describing my car and its color, I punched repeatedly "I'm here" on the app only to get an error message saying something was wrong on their end. We tried several more times before giving up and calling the store. No one answered the phone. So hubby headed into the store, waited in line, until a cart was wheeled out with 11 bags of pellets. Oh no. I specifically asked for curbside pickup because we are older... read full review
Called ahead to have them set aside a tiller for rental, they gave me until 3 pm and took my name. I had to drive about 45 minutes to go to my shop and get a trailer and make it to store. Arrived at 2:50 and they rented it to the man in front of me in line. I explained who I was and that I was there to pick up and rent the tiller and they said they thought the other guy was me, didn't check his name (even though he has to sign a contract with his name and provide an ID), and had already signed the contact and couldn't void it. Manager came over and apologized and offered to have them hold it for me when the man returned it, which could be tomorrow morning or... read full review
It's average. Home depot. Blah. Nothing stands out other then like any other store security follows my family because I'm not white. That is old. Once I made fun of him though he actually left us alone to shop.